ITIL evolves. Your expertise remains valuable.

A confident step forward for the ITIL community

The new ITIL builds on everything professionals already value in ITIL, evolving the framework to reflect today’s digital, product‑centric, and AI‑enabled reality. Existing knowledge, experience, and certifications remain fully relevant as part of this evolution.

If you are already certified or familiar with ITIL, this is not a reset. It is a natural next step that allows you to move forward with confidence, when and how it makes sense for you.

The key innovations in New ITIL

The new ITIL evolves to match today’s AI‑driven, fast‑changing environment. It provides practical, role‑relevant guidance in digital product and service management that helps professionals and organizations deliver measurable value with consistency.

Modern, integrated, and comprehensive

ITIL (Version 5) provides guidance that works across the entire organization, from leadership and strategy to day‑to‑day operations. It helps teams collaborate more effectively, align priorities, and create value consistently in both stable and rapidly changing environments.

AI‑native and practical by design

ITIL (Version 5) supports professionals working in AI‑enabled contexts. It provides clear, practical guidance for adapting ways of working, making informed decisions, and responding to change as technology, business needs, and customer expectations evolve.

End‑to‑end lifecycle for digital products and services

Digital experience is a core focus in ITIL (Version 5). The framework helps teams design, deliver, and improve digital products and services with greater visibility, stronger collaboration, and a clearer understanding of how different stakeholders experience value.

Why the new ITIL

A new digital landscape

The digital landscape has changed dramatically. Organizations must operate faster, smarter, and with greater flexibility, particularly as AI reshapes how work is designed, delivered, and governed.

Digital‑first business models

Modern organizations are increasingly digital‑first and product‑centric. While earlier versions of ITIL focused primarily on service management, today’s organizations manage integrated products and services that require updated, holistic guidance.

The AI revolution

AI and automation are transforming operations across industries. The new ITIL is AI‑native by design, helping organizations adopt and scale AI responsibly while maintaining trust, transparency, and control.

Greater adaptability

Organizations need frameworks that support agility and rapid change. ITIL evolves to enable adaptive, outcome‑focused practices aligned with real‑world operating needs.

Stronger interconnection and value focus

Achieving measurable value is essential. The new ITIL strengthens the connection between people, practices, and technology to support sustainable business outcomes.

A simpler, clearer qualification scheme

The new ITIL introduces a simpler, more streamlined qualification structure, designed to support progressive learning as professionals develop their capability over time.

ITIL Foundation remains the entry point, while advanced modules build role-relevant capability across different levels of responsibility. The updated scheme also reflects a stronger focus on transformation and the responsible adoption of AI, in line with how organizations operate today.

Carry on from where you are

Your existing ITIL knowledge and certifications continue to hold their value as ITIL evolves. ITIL (Version 5) is being introduced through a gradual, phased release, with new modules and learning options introduced over time. In the meantime, ITIL 4 remains available for those who wish to continue their current certification journey.

You hold ITIL 4 Foundation

You do not need to retake ITIL 4 Foundation. The certification remains fully recognized as a prerequisite for all ITIL (Version 5) advanced qualifications.

There is no change to pre‑requisites for other ITIL (Version 5) modules. ITIL 4 Foundation holders may still choose to move directly into ITIL (Version 5) higher modules based on their goals and experience.

You hold one or more ITIL 4 certificates (no designation)

All ITIL 4 certificates are recognized as prerequisites for ITIL (Version 5) higher modules. Your existing knowledge provides strong context and will help you connect proven practices with the latest guidance in digital product and service management.

The recommended next step is to select an ITIL (Version 5) path that aligns with your professional objectives.

You hold an ITIL v3 certification

If you have completed ITIL v3 Foundation, the recommended transition is to take ITIL (Version 5) Foundation training and successfully pass the examination.

Compared with ITIL v3, ITIL (Version 5) introduces substantial new concepts, expanded scope, and updated practices. Completing refreshed training ensures you gain a solid understanding of the current framework and are well prepared to adopt and adapt ITIL in today’s dynamic, digital, and AI‑enabled environments.

Move forward with confidence

ITIL (Version 5) respects the depth of experience within the global ITIL community while providing a clear, practical path into the future of digital product and service management.