Managing Value Streams and Optimizing Customer Experiences Course Series |

What’s in it for you?

Gain highly coveted skills

Stay ahead of the game by acquiring the skills you need to successfully implement VSM across your organization. Learn how to integrate business, IT, software development and operations to optimize workflows, boost customer satisfaction and amplify value.

Stand out in the digital age

Enhance your problem-solving and critical skills, and increase efficiency, while focusing on meaningful, value-driven work. Leverage your value delivery expertise to thrive in your current role, set yourself apart among your peers and explore new career possibilities with a higher earning potential.

Fully monitor your workflows

Master VSM and gain end-to-end visibility into workflows to identify bottlenecks, understand how your work contributes to value delivery and leverage data for enhanced decision-making.

Deliver faster and better

Spot bottlenecks to eliminate delays in workflows, reduce rework, accelerate delivery cycles and ensure customers continuously derive value, while increasing overall product and service quality and reliability.

What’s inside the Masterclass

Introduction to Value Stream Management (VSM) The Discipline of Value Stream Mapping Definition of Value, Value Management & Realization (PRINCE2 and Project Management, DevOps and Agile) VSM and ITSM: Co-creating Value and Assuring Customer Experience (ITIL)

Introduction to Value Stream Management (VSM)

In this first module, Helen Beal, Head of the Ambassador Programme at PeopleCert, will explain what value is and how managing value streams directly affects business outcomes and the customer experience, while exploring the various VSM stakeholders you’re likely to encounter.

Speaker: Helen Beal

Plus members only

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The Discipline of Value Stream Mapping

Delve into the principles of Value Stream Mapping and best practices for mapping your own value steams to accelerate flow.
Helen will explain the processes and steps that make up a value stream and offer practical insights for calculating cycle time, spotting value-adding activities, removing inefficiencies, and creating a hypothesis backlog for improvement.

10 April, 3pm UK time
Speaker: Helen Beal

Plus members only

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Definition of Value, Value Management & Realization (PRINCE2 and Project Management, DevOps and Agile)

Learn how to define business value and customer value, understand the difference between value stream efficiency and efficacy, and how to rank initiatives according to the value for money they represent for your organization.
Helen, Narinder and Szymon will share actionable tips for measuring ROI across projects and products, and how to make the best of agile and DevOps principles to improve performance and optimize resources for value creation.

24 April, 3pm UK time
Speakers: Helen Beal, Narinder Dhaliwal and Szymon Pawlowski

Plus members only

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VSM and ITSM: Co-creating Value and Assuring Customer Experience (ITIL)

In the final module of this masterclass series, we’ll cover IT service management value streams and how to align digital experiences with your business strategy.
Helen, Roman and Adam will share best practices for combining value stream management and service management, and explain the differences between value streams, value chains and value stream networks.
Join to deepen your understanding of how value is co-created, how to map and manage your ITSM value streams, and how to connect value streams across multiple products, projects and services with PRINCE2, Agile, DevOps and ITIL.

Speakers: Helen Beal, Roman Zhuravlev and Adam Griffith

Plus members only

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