New PeopleCert Membership webinar series: ITIL 4 Practice Guide Masterclasses


Take a deep dive into how to implement ITIL 4 principles into your everyday work life, with the new PeopleCert Membership webinar series ITIL 4 Practice Guide Masterclasses. The webinars are designed to help ITSM professionals get to grips with using the ITIL 4 Practice Guides.

The must-attend webinars for every ITSM professional, directly from the masterminds of ITIL 4: Roman Zhuravlev, Adam Griffith, David Cannon, and Dmitry Isaychenko.

Experience firsthand their real-world insight, tailored tips, and game-changing strategies to elevate your ITIL 4 expertise. And to top it all off, earn 1 CPD point for each webinar you attend!


Become a Plus member and get access to all the webinars for free!

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ITIL 4 Practice Guide Masterclasses – Schedule

10 October      – How to self-assess service management capability, with Roman Zhuravlev

24 October      – How to use the competency model, with Roman Zhuravlev and Dmitry Isaychenko

7 November    – How to ensure Practices’ success, with Adam Griffith and Roman Zhuravlev

28 November – ITIL Practices: Monitor, Support and Fulfill, with Adam Griffith

5 December    – ITIL Practices: Plan, Implement and Control, with Roman Zhuravlev

12 December – ITIL Practices: Collaborate, Assure and Improve, with David Cannon

19 December – How to integrate practices into value streams, with Roman Zhuravlev and Adam Griffith