New PeopleCert Membership webinar series: ITIL 4 Practice Guide Masterclasses
Take a deep dive into how to implement ITIL 4 principles into your everyday work life, with the new PeopleCert Membership webinar series ‘ITIL 4 Practice Guide Masterclasses’. The webinars are designed to help ITSM professionals get to grips with using the ITIL 4 Practice Guides.
The must-attend webinars for every ITSM professional, directly from the masterminds of ITIL 4: Roman Zhuravlev, Adam Griffith, David Cannon, and Dmitry Isaychenko.
Experience firsthand their real-world insight, tailored tips, and game-changing strategies to elevate your ITIL 4 expertise. And to top it all off, earn 1 CPD point for each webinar you attend!
Become a Plus member and get access to all the webinars for free!
ITIL 4 Practice Guide Masterclasses – Schedule
10 October – How to self-assess service management capability, with Roman Zhuravlev
24 October – How to use the competency model, with Roman Zhuravlev and Dmitry Isaychenko
7 November – How to ensure Practices’ success, with Adam Griffith and Roman Zhuravlev
28 November – ITIL Practices: Monitor, Support and Fulfill, with Adam Griffith
5 December – ITIL Practices: Plan, Implement and Control, with Roman Zhuravlev
12 December – ITIL Practices: Collaborate, Assure and Improve, with David Cannon
19 December – How to integrate practices into value streams, with Roman Zhuravlev and Adam Griffith