Jason Hamer is Service Management Leader at Vodafone, where he leads Service Management Architecture and Governance. With more than 30 years of experience in Service Management and the last seven at Vodafone, he has driven transformation and modernization within IT to deliver operational stability and business value. He won the PSMA Service Innovation Award in 2023 for Vodafone’s Service Compliance framework and process, and he is a frequent speaker at international ITSM events.
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Caroline Wyatt is a Service Management Consultant and ITIL 4 Assessor with 28 years of experience in Service Management across a wide range of organizations. She began her career in Service Desks and Problem Management, combining operations and consulting with interim leadership roles such as Head of Service Support and Head of Service Delivery. She has performed ITIL v3 process maturity assessments for many years and now leads ITIL 4 Maturity assessments as lead assessor for itSMF UK. She is also the founder and governance lead of the new Mentoring Programme for itSMF UK.
