IT Configuration Manager

One of the most vital jobs in the IT industry is the Configuration Manager.

Being able to provide 100% accurate information about the IT configuration is critical for planning, for resolution of incidents and to ensure continuity of service with recovery plans.

The IT Configuration Manager is responsible for the identification of all IT infrastructure – e.g. software, hardware, virtual machines, cloud services and mobile services - within the organization, and for organizing and recording the information in the configuration management system. They record the relationships between individual configuration items and business processes, and maintain this complex data set for accuracy, so that they are able to provide actionable and useful information to the IT teams.

The role requires great attention to detail. Configuration items are tracked through their full lifecycle from requisition through to retirement. 

Depending on their level of responsibility, individuals specializing in this area will also play a role in optimizing technology spend and procurement, and for developing the processes, systems and tools for asset/configuration management.

Typical Tasks

  • Devise and implement processes and procedures for tracking assets (e.g. hardware, software, licences, warranties etc)
  • Populate and manage the configuration management database (check-in, check-out, tagging)
  • Track each asset in order to maintain warranty information, refresh and renewal dates
  • Identify savings opportunities for renewals and software licensing.

Potential Next Steps

Release Manager, IT Change Manager.

How to get there

AXELOS professional certfications are recognized worldwide by employers as an indicator of your skills and commitment as an ITSM professional.

The following certifications are aimed at practising IT Configuration Managers and will support your development into more senior ITSM roles:

Service Transition / Release, Control and Validation

  • Maximize re-use of established processes and systems
  • Provide systems for knowledge transfer and decision support
  • Provide assurance of the quality of the new or changed service
  • Optimize risk exposure from changes
  • Minimize the severity of any impact and disruption
  • Improve the quality of management decision-making
  • Reduce the need to rediscover knowledge.

Learn More About Service Transition

Learn More About Release, Control and Validation

Continual Service Improvement

  • Identify opportunities for improving services, processes and tools
  • Reduce the cost of providing services
  • Ensure that IT services enable the required business outcomes
  • Identify what needs to be measured, analyzed and reported for improvement.

Learn More About Continual Service Improvement 

ITIL Practitioner

  • Apply the nine ITSM guiding principles in a real world context
  • Apply the Continual Service Improvement (CSI) approach as a way to structure improvement initiatives
  • Enhance continual service improvement activity through:
    • Organisational Change Management
    • Improved communication
    • Better use of Measurement and Metrics

Learn More About ITIL Practitioner

RESILIA™ Foundation

  • Introduction to cyber resilience.
  • How decisions impact good/bad cyber resilience.

Learn More About RESILIA™ Foundation