16 March 2016, London, UK - ITIL is the world’s IT Service Management standard and the feedback from delegates who recently attended the first ever ITIL® Practitioner Course indicated they appreciated the two-day course which provided individuals with practical guidance on ‘how’ to adopt and adapt the ITIL framework and puts the factual knowledge of ITIL® Foundation, which they had taken with SureSkills, into a more practical context. The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives.
This new programme is a natural next step for most ITIL Foundation delegates who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services. Where ITIL Foundation focuses on the 'what' and the 'why', ITIL Practitioner shows 'how' to start adopting and adapting the ITIL framework within day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to ITSM initiatives.
Commenting on the course, Ruaidhri McSharry, Director of Service Management in SureSkills said: “I feel that the participants really benefited from the practical context of showing how ITIL can be applied and SureSkills ourselves having the practical experience applying ITIL made the sessions even more real.”
Commenting on the feedback from the delegates: Lead trainer Aidan Walsh said that “They found the instruction clear and useful, and the atmosphere lively and participative, and 100% of the participants were satisfied or very satisfied with the way the training was structured. As the courses continue, participants’ comments and feedback will certainly be taken into account.”
ITIL Practitioner examinations are delivered over PEOPLECERT’s state-of-the-art assessment platforms to candidates who successfully complete their training. PEOPLECERT manages the entire certification process, from accrediting SureSkills in delivering ITIL Practitioner training, to managing candidate exam registration, delivering exams over the most advanced assessment systems in the world, as well as issuing and delivering certificates.
“We are very proud of SureSkills to deliver the first-ever ITIL Practitioner courses in Ireland,” said Tassos Chouliaras, International Sales and Marketing Manager, PEOPLECERT. “We believe in fostering career growth through certification and ITIL Practitioner is a perfect example of a modern, sought-after qualification that enables IT professionals to push the profession and the industry forward. We look forward to working with SureSkills to celebrate many more milestones going forward.”
PEOPLECERT is a global leader in assessment and certification of professional skills, partnering with multi-national organisations and government bodies for the development and delivery of standardised exams. Delivering exams across 150 countries and in 25 languages over its state-of-the-art assessment technology, PEOPLECERT enables professionals to boost their careers and realise their life ambitions.
SureSkills (http://www.sureskills.com) consists of three divisions which work together to offer their customers a full end-to-end solution; their Consulting division offers world class professional services with a local touch, the Learning Services division delivers bespoke learning solutions to many of the biggest technology companies in the world (including Dell) while the Training and Certification division is one of the largest and longest-established in the country. Full service in-house expertise allows for synergy between development, implementation and delivery of Learning & Development interventions in enterprise enabling technologies.
As well as from their Dublin and Belfast locations, SureSkills also delivers high-class solutions from its offices in Austin, Texas and Ottawa, Canada.
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