ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

The ITIL Practitioner: Incident Management certification shows that the individual understands the key concepts, principles, challenges and value of the Incident Management Practice. The individual can demonstrate at both strategic and operational levels how to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. They know how to measure, assess, and develop the incident management practice capability in their organization using the ITIL MM