ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

The ITIL Practitioner: Change Enablement certification shows that the individual understands the key concepts, principles, challenges and values of the Change Enablement Practice. The individual can demonstrate at both strategic and operational levels on how to maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule.

The ITIL Specialist: Monitor,Support and Fulfil certification demonstrates that the individual understands the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Incident Management Practice, the ITIL 4 Service Desk Practice, the ITIL 4 Service Request Management Practice, the ITIL 4 Monitoring and Event Management Practice, and the ITIL 4 Problem Management Practice.

ITIL 4 ® Specialist Create, Deliver and Support demonstrates this individual has an understanding and skills on how to plan, build and integrate different value streams and activities to create, deliver and support IT and digitally-enabled products and services, and relevant practices, methods and tools. They demonstrate sufficient understanding and application of ITIL 4 practices to the creation, delivery and support across support services, the service value systems and value streams.

ITIL® 4 Practice Manager demonstrates the individual has the practical and technical knowledge on how to work within, operate and implement successful IT and digital-enabled services, teams and workflows. They are experts in their specific practice areas and also skilled in establishing good cross-practice collaboration and effective service value streams. They have the deeper knowledge and skills for addressing evolving organizational challenges and maximizing the opportunities.

ITIL 4 ® Specialist Drive Stakeholder Value holders are professionals who can demonstrate understanding and application of how to effectively manage key stakeholders and build trusted relationships. They are capable of fostering relationships and all types of engagement and interaction with customers, users, partners and suppliers to co-create value that is integral to business success in the current competitive landscape.

ITIL 4® Leader Digital and IT Strategy demonstrates the individual has the practical understanding and application of crafting a digital vision and strategy, shaping and integrating IT and business strategies aligned with the wider organisational goals to enable success of the business. They develop cross-functional digital strategy, elevate discussions to strategic levels, drive operational excellence, analyse and respond effectively to VUCA factors.

ITIL 4 ® Strategist Direct, Plan and Improve proves that the individual has the understanding and know-how in aligning their team’s objectives to the organisational strategy. They can drive organisational change and embed a culture of continual improvement creating a learning and improving IT organisation with a strong and effective strategic direction. They can also apply improvements with planning work, decision-making, innovating and improving products with the necessary agility.

ITIL® Strategic Leader designation demonstrates that the individual has a clear understanding of how IT influences and directs business strategy. They recognise and apply the value of ITIL, not just for IT operations, but for the management of all IT and digitally-enabled services to co-create value and drive organisational success in the digital era. They can navigate the complexities of the digital era, plan and implement digital transformation initiatives successfully.