ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

Successful candidates demonstrate their in-depth understanding of fundamental DevOps vocabulary, principles, and practices, as well as how DevOps may be used to improve communication, collaboration, and integration between software developers and IT operations professionals.