ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

ITIL® 4 Managing Professional demonstrates the individual has the practical and technical knowledge on how to work within and how to run successful IT and digitally-enabled services, teams and workflows. They have the deeper knowledge and skills for addressing evolving organisational challenges and maximising the opportunities of digital transformation initiatives, the modern service economy and VUCA environments.

ITIL 4 ® Specialist Create, Deliver and Support demonstrates this individual has an understanding and skills on how to plan, build and integrate different value streams and activities to create, deliver and support IT and digitally-enabled products and services, and relevant practices, methods and tools. They demonstrate sufficient understanding and application of ITIL 4 practices to the creation, delivery and support across support services, the service value systems and value streams.

ITIL 4 ® Strategist Direct, Plan and Improve proves that the individual has the understanding and know-how in aligning their team’s objectives to the organisational strategy. They can drive organisational change and embed a culture of continual improvement creating a learning and improving IT organisation with a strong and effective strategic direction. They can also apply improvements with planning work, decision-making, innovating and improving products with the necessary agility.

ITIL 4® Specialist High Velocity IT demonstrates this individual has understanding and practical skills of the ways in which digital organisation and digital operating models function. They have sufficient understanding and application of ITIL 4 to high-velocity IT and digital transformation environments.

ITIL 4 ® Specialist Drive Stakeholder Value holders are professionals who can demonstrate understanding and application of how to effectively manage key stakeholders and build trusted relationships. They are capable of fostering relationships and all types of engagement and interaction with customers, users, partners and suppliers to co-create value that is integral to business success in the current competitive landscape.

ITIL 4® Leader Digital and IT Strategy demonstrates the individual has the practical understanding and application of crafting a digital vision and strategy, shaping and integrating IT and business strategies aligned with the wider organisational goals to enable success of the business. They develop cross-functional digital strategy, elevate discussions to strategic levels, drive operational excellence, analyse and respond effectively to VUCA factors.

ITIL® Strategic Leader designation demonstrates that the individual has a clear understanding of how IT influences and directs business strategy. They recognise and apply the value of ITIL, not just for IT operations, but for the management of all IT and digitally-enabled services to co-create value and drive organisational success in the digital era. They can navigate the complexities of the digital era, plan and implement digital transformation initiatives successfully.

ITIL Specialist Acquiring & Managing Cloud Services demonstrates the individual has the practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions regardless of sector, industry, cloud vendor or cloud maturity. They can identify, measure and optimise value from cloud procurement and services while also maximising ROI and adjustments to be made to co-create value for both the service provider and consumer.

The ITIL Specialist: Sustainability in Digital & IT proves that the individual has the understanding and know-how of the role IT and digitally enabled services have in relation to the environment, whilst exploring opportunities to positively impact it by adopting and driving sustainable and ethical behaviour and mindset that goes beyond individuals and impacts businesses at an organisational level.

The ITIL Specialist: IT Asset Management certification shows that that the individual understands the key concepts, principles, challenges and value of ITAM and use these to foster effective management of costs and risks, monitoring and ensuring compliance, and good governance of IT assets. The individual can demonstrate effective decision-making skills which encompass all aspects of the IT asset lifecycle including the ability to recognise and evaluate the sustainability aspects of IT assets.

The ITIL Practitioner: Incident Management certification shows that the individual understands the key concepts, principles, challenges and value of the Incident Management Practice. The individual can demonstrate at both strategic and operational levels how to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. They know how to measure, assess, and develop the incident management practice capability in their organization using the ITIL MM

The ITIL Practitioner: Monitoring and Event Management certification shows that the individual understands the key concepts, principles, challenges, and value of the Monitoring and Event Management Practice. The individual can demonstrate at both strategic and operational levels how to systematically observe services and service components, and record, report, and respond to selected changes of state identified as events. They know how to measure, assess, and develop monitoring.

The ITIL Practitioner: Problem Management certification shows that the individual understands the key concepts, principles, challenges, and value of the Problem Management Practice. The individual can demonstrate at both strategic and operational levels how to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors. They know how to measure, assess, and develop the service request management practice.

The ITIL Practitioner: Service Request Management certification shows that the individual understands the key concepts, principles, challenges and value of the Service Request Management Practice. The individual can demonstrate at both strategic and operational levels on how to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. They know how to measure, assess, and develop the service request management.

The ITIL Practitioner: Service Desk certification shows that the individual understands the key concepts, principles, challenges and value of the Service Desk Practice. This includes understanding of the Service Desk Practice as the entry point and single point of contact for the service provider for all users. The individual can demonstrate at both strategic and operational levels how to capture demand for incident resolution and service requests. They know how to measure, assess, and develop.

PRINCE2® 7 Foundation - The PRINCE2® 7 Foundation qualification is designed for project managers and those aspiring to become project managers. It demonstrates that an individual is capable of recalling and comprehending the PRINCE2® project management method. It provides an introductory and comprehensive understanding of the PRINCE2 method, principles, themes, and processes. This qualification ensures that candidates possess the necessary knowledge and terminology to contribute effectively.

PRINCE2® 7 Practitioner - The PRINCE2® Practitioner qualification elevates project management skills by enabling individuals to apply the PRINCE2 methodology in complex project environments, customize it to meet specific requirements, manage project benefits, and implement advanced risk and change control practices. It also fosters expertise in stakeholder engagement, advanced project planning, business case evaluation, project leadership, and efficient project reporting.

ITIL® 4 Practice Manager demonstrates the individual has the practical and technical knowledge on how to work within, operate and implement successful IT and digital-enabled services, teams and workflows. They are experts in their specific practice areas and also skilled in establishing good cross-practice collaboration and effective service value streams. They have the deeper knowledge and skills for addressing evolving organizational challenges and maximizing the opportunities.

By combining achievement of the ITIL Practice Manager, ITIL Managing Professional, and ITIL Strategic Leader designations, the ITIL® 4 Master demonstrates the individual’s ability to apply the principles, concepts, methods, and techniques from ITIL in the workplace at both the strategic, tactical and operational levels. They can demonstrate their understanding of the business requirements, how to plan and navigate the journey to success, and the practical methods and tools to achieve that.

ITIL 4 ® Sales Professional proves that the individual possesses knowledge of the key ITIL concepts with a strong focus on marketing and sales of ITIL-based solutions.

ITIL 4 ® How to Implement proves that the individual possesses knowledge of how to scope, plan, manage, and evaluate an ITSM implementation and how to work with customers during the implementation.

The ITIL Specialist: Monitor,Support and Fulfil certification demonstrates that the individual understands the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Incident Management Practice, the ITIL 4 Service Desk Practice, the ITIL 4 Service Request Management Practice, the ITIL 4 Monitoring and Event Management Practice, and the ITIL 4 Problem Management Practice.

The ITIL Specialist: Business Relationship Management certification demonstrates that that the individual understands the key concepts, principles, challenges and value of BRM and use these to establish and nurture the relationships between service providers and consumer organizations, and their stakeholders. They can develop and apply service relationship models to build competitive advantage for the organisation, and ensure stakeholders understand the strategic and operational requirements.

The ITIL Practitioner: Service Level Management certification shows that that the individual understands the key concepts, principles, challenges and value of the Service Level Management Practice. The individual can demonstrate at both strategic and operational levels how to set clear, business-based targets for service utility, warranty, and experience; and to ensure that service delivery and use is properly assessed, monitored, and managed against these targets.

The ITIL Practitioner: Relationship Management certification shows that that the individual understands the key concepts, principles, challenges and value of the Relationship Management Practice. The individual can demonstrate at both strategic and operational levels how to establish and nurture the links between the organization and its stakeholders, including the identification, analysis, monitoring, and continual improvement of relationships with and between stakeholders.

The ITIL Practitioner: Information Security Management certification shows that the individual understands the key concepts, principles, challenges and value of the Information Security Management Practice. The individual can demonstrate at both strategic and operational levels how to protect the information needed by an organisation to conduct its business.

The ITIL Practitioner: Supplier Management certification shows that the individual understands the key concepts, principles, challenges and value of the Supplier Management Practice. The individual can demonstrate at both strategic and operational levels how to ensure that the organization’s suppliers and their performances are managed appropriately to support the seamless provision of quality products and services.

The ITIL Practitioner: Continual Improvement certification shows that that the individual understands the key concepts, principles, challenges and value of the Continual Improvement Practice. The individual can demonstrate at both strategic and operational levels how to align the organization’s practices and services with changing business needs through the ongoing improvement of products, services, practices, or any element involved in the management of products and services.

The ITIL Specialist: Collaborate, Assure and Improve certification demonstrates that the individual understands and can apply the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, ITIL 4 Relationship Management Practice, ITIL 4 Supplier Management Practice, ITIL 4 Service Level Management Practice, ITIL 4 Continual Improvement Practice, and ITIL 4 Information Security Management Practice.

The ITIL Specialist: Collaborate, Assure and Improve certification demonstrates that the individual understands and can apply the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, ITIL 4 Relationship Management Practice, ITIL 4 Supplier Management Practice, ITIL 4 Service Level Management Practice, ITIL 4 Continual Improvement Practice, and ITIL 4 Information Security Management Practice.

The ‘AI Unlocked” digital badge validates a professional’s understanding of AI fundamentals, technologies, and their practical applications across industries. The learning course covers essential concepts such as Machine Learning, Natural Language Processing, and Generative AI, complemented by hands-on projects in text and image generation. Learners will also gain insights into AI project management, integration strategies, data privacy, and ethical considerations. By completing the course, participants will be equipped to apply AI solutions in real-world scenarios, boost productivity, and lead AI initiatives responsibly.