ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

The ‘ITIL 4 Practice Guides’ digital badge validates a professional’s understanding of the techniques to unleash the content of the updated ITIL 4 Practice Guides and drive measurable organizational value. This incorporates proven approaches to aligning, implementing, integrating, and evolving beneficial service management practices and activities. All the knowledge and skills gained are based on the most current thought leadership, research, and findings from internationally recognized practitioners, consultants, and ITIL architects.

The Mastering Project Priorities digital badge validates a professional's understanding of the techniques and skills required to set and communicate clear objectives effectively. It also emphasizes the importance of defining and delivering the correct project scope. Participants will gain insight into how to address challenges related to poorly defined scope, unclear objectives, and ineffective communication.

The Mastering Project Delivery digital badge validates a professional's understanding of the skills necessary for prioritizing stakeholder and customer expectations, managing project risks for smoother execution, and setting realistic deadlines to maintain project timelines. Participants will also learn strategies for addressing skills gaps and fostering accountability within the team, ensuring a cohesive, high-performing environment that aligns with project goals and stakeholder needs.

The Managing Value Streams & Customer Experiences digital badge confirms that the holder has developed a strong understanding of how to define, map, and manage value streams to improve business outcomes and customer experiences. It covers the principles of value stream management (VSM), including value stream mapping, flow optimization, and value realization, as well as how to integrate these practices across IT service management (ITSM), Agile, DevOps, and PRINCE2 environments. The knowledge and skills are based on insights from internationally recognized experts and leading practitioners.

The Mastering ITSM AI Solutions digital badge is proof that the holder has gained a substantial understanding of how AI is applied in IT service management (ITSM) to drive efficiency, automation, and innovation. It also validates the ability to assess real-world case studies from leading organizations, evaluate AI architecture strategies for IT operations, and apply effective approaches to workflow automation and cost optimization.

The PRINCE2 Agile Templates digital badge validates a professional’s ability to apply PRINCE2 Agile templates to enhance structure, clarity, and consistency in project management across both traditional and agile environments. The masterclass series explores practical use of key tools such as the Project Canvas, Benefits Management, Risk and Change Management Approaches, Personas, Release Map, Backlogs, User Stories, and Work Packages to improve planning, stakeholder alignment, and value delivery. Participants also gain experience using dashboards and the Agilometer to increase transparency, track progress, and support informed decision-making. By completing the series, learners demonstrate the capability to integrate PRINCE2 Agile templates within ITIL practices to strengthen governance, risk management, and business value across projects.

The ITIL How to Implement Masterclass digital badge confirms that the holder understands how to translate ITIL best-practice guidance into practical, real-world transformation outcomes. It validates knowledge of applying the ITIL Transformation Model, adapting governance patterns, and using proven implementation approaches to plan, execute, and sustain organizational change. The skills reflected in this badge are based on the ITIL How to Implement Official Book and demonstrate the ability to enable effective, responsible transformation in complex and evolving environments.