ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

The ‘ITIL 4 Practice Guides’ digital badge validates a professional’s understanding of the techniques to unleash the content of the updated ITIL 4 Practice Guides and drive measurable organizational value. This incorporates proven approaches to aligning, implementing, integrating, and evolving beneficial service management practices and activities. All the knowledge and skills gained are based on the most current thought leadership, research, and findings from internationally recognized practitioners, consultants, and ITIL architects.

The Mastering Project Priorities digital badge validates a professional's understanding of the techniques and skills required to set and communicate clear objectives effectively. It also emphasizes the importance of defining and delivering the correct project scope. Participants will gain insight into how to address challenges related to poorly defined scope, unclear objectives, and ineffective communication.

The Mastering Project Delivery digital badge validates a professional's understanding of the skills necessary for prioritizing stakeholder and customer expectations, managing project risks for smoother execution, and setting realistic deadlines to maintain project timelines. Participants will also learn strategies for addressing skills gaps and fostering accountability within the team, ensuring a cohesive, high-performing environment that aligns with project goals and stakeholder needs.

The Managing Value Streams & Customer Experiences digital badge confirms that the holder has developed a strong understanding of how to define, map, and manage value streams to improve business outcomes and customer experiences. It covers the principles of value stream management (VSM), including value stream mapping, flow optimization, and value realization, as well as how to integrate these practices across IT service management (ITSM), Agile, DevOps, and PRINCE2 environments. The knowledge and skills are based on insights from internationally recognized experts and leading practitioners.