ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

The ‘Exploring ITIL 4 Practices’ digital badge confirms that the holder has developed a comprehensive understanding of how ITIL practices can effectively enhance collaboration, assure service excellence, and drive continuous improvement in service management processes. The course provided valuable insights into effective planning, implementation, and control within ITIL practices, with a focus on Change Enablement and Release Management. It also offered an overview of key ITIL practices, including Incident and Problem Management, and featured advanced strategies for effective IT service management through real-world applications and collaborative discussions.

The ‘Ensuring Practices Success’ digital badge confirms that the holder understands how to effectively use the ITIL 4 Practice Guides, supported by the updated Reader’s Manual. It demonstrates the badge holder’s ability to self-assess service management capabilities, apply the ITIL competency model to assign roles, and evaluate the effectiveness of ITIL management practices. The knowledge is based on guidance from the official ITIL Practice Guides and expert insights from ITIL authors and contributors.

The Mastering Project Priorities digital badge validates the holder’s ability to align project goals with effective communication, clear objectives, and controlled scope. It demonstrates proficiency in managing project complexities, preventing scope creep, and maintaining team focus throughout the project lifecycle.

The ‘AI in ITSM’ digital badge confirms that the holder understands emerging trends in AI development and its application in service management. It includes the technical, ethical, legal, and operational aspects of AI adoption across various industries and roles, as implemented by managed service providers, enterprises, governments, academia, and other types of organizations. The knowledge and skills are based on insights from internationally recognized experts and ITIL architects.