ITIL is an acronym for initials of “Information Technology (IT) Infrastructure Library”. ITIL is the most widely accepted approach to running effective IT/digital services and has been adopted by individuals and organizations globally. ITIL helps define the direction of the service provider with a clear operating model and aligns services to the business strategy and customer needs. ITIL also provides a common language for businesses and professionals using IT-enabled services. Target audience Business managers, IT professionals, and business process owners; those who want to learn on the methods of using ITIL to enhance the quality of IT service management in their organization. Any workforce member; those who are member of groups like IT team, IT Support Staff Business, IT Professionals, and Project Managers involved in the operation and management of IT services.