FAQs

Buying an Exam

Buying an Exam

How do I find a Training Provider/Exam Centre near me?

All Training Providers and Exam Centres with which PeopleCert works can be found and filtered through our search engine, located in the Certifications menu. Please note that our search engine provides the head offices of the accredited organisations in the results. To find a branch that is near you please consult the Training Provider’s site.

How much does my exam cost?

Each Training Organisation charges different prices for an exam. We suggest you conduct some market research before you actually purchase your exam. Alternatively, you may check pricing for the exam you are interested in on the PeopleCert website, if you wish to take your exam with PeopleCert Online Proctoring.

Can I book an exam directly?

Yes, you can book exams directly from PeopleCert. This can be done on the individual product page for every certification offered by PeopleCert.

I want to take an exam at a Pearson VUE test centre. What do I do?

Certain exams can be taken through Pearson VUE. If this is an option, it is clearly displayed on the product page of the product you are interested in. Simply follow the on-screen instructions and you will be taken to the Pearson VUE website.

How can I cancel my purchase?

If you have made a purchase by mistake or have changed your mind, you have the right to cancel your purchase by filing a written request of cancellation within 14 days of your initial payment as follows:

  1. For Exams: If you have not booked a specific exam date, cancellation can be made within 14 days from your initial purchase. If you have booked a specific exam date, cancellation can be made within 14 days from your initial purchase, provided that this date is at least 14 days prior to the exam date.
  2. For Memberships: Cancellation can be made within 14 days from your initial purchase, provided you have not activated your membership.

All requests for cancellation must be emailed to customerservice@peoplecert.org In the event of an appropriate cancellation request, PeopleCert will provide you with a refund. Refunds will always be made to the same credit card used for purchase.

Books and eBooks

Books and eBooks

Which PeopleCert Examinations are offered with an eBook?

The Official Core Guidance eBook is offered for all AXELOS Foundation Level and AXELOS ITIL® advanced levels examinations.

What are PeopleCert eBooks?

Starting February 1st 2022 PeopleCert provides the Core Guidance eBooks with all AXELOS examinations.
 
To provide you with the best possible experience, PeopleCert has chosen to cooperate with VitalSource, a market leading eTextbook provider. During an extensive vendor selection process, VitalSource topped all PeopleCert’s criteria on Reliability and Availability, Customer Centricity, Usability and Accessibility, Maturity of Offline (mobile and desktop applications) and Online offering.
 
VitalSource Bookshelf is one of the most widely used eReaders in the educational marketplace globally with more than 15 Million monthly active users.

How do I purchase an eBook?

If you are ordering your examination directly from the PeopleCert website, you will be able to acquire your eBook, in your desired language, together with your examination.

If you are undertaking training through an Accredited Training Organisation, you will be provided with a PeopleCert Voucher Code for your Examination and eBook.

  • Please sign in to your PeopleCert account on the PeopleCert website and enter your PeopleCert Voucher Code under the section “Register your PeopleCert Voucher Code”
  • After confirming your action, you will be provided access to your eBook through “My eBooks” section

Please find more information on how to Create your Account on the PeopleCert Website.

How do I access my eBook Online?

You can access your eBook from your Candidate Account by clicking on the “My eBooks” tab and then clicking on the “View Online” action. Then you will be redirected to PeopleCert’s Bookshelf to read your eBook.

Can I purchase an eBook after ordering my Examination?

The option to purchase an eBook after ordering an examination is available only for specific Advanced Level (Practitioner) certifications:

  • PRINCE 2 Practitioner, 5th edition
  • PRINCE 2 Practitioner Re-Registration, 5th edition
  • PRINCE 2 Practitioner, 6th edition
  • Prince 2 Agile Practitioner
  • MSP Practitioner, 4th edition
  • MSP Advanced Practitioner, 4th edition
  • MSP Practitioner Re-Registration, 4th edition
  • MSP Advanced Practitioner Re-Registration, 4th edition
  • MSP Practitioner, 5th edition
  • M_o_R Practitioner
  • M_o_R Practitioner Re-Registration
  • MoP Practitioner
  • MoV Practitioner
  • P30 Practitioner

For these Certifications the option to purchase an eBook will be available in your Account. Please log in to your Account, go into the “Overview” section, and click on the “Buy eBook” option.

How do I access my eBook Offline?

If you need to have access to your eBook offline on your device of choice, you may download the corresponding eBook Reader Application for your mobile or desktop device.

eBook Reader Applications are available for iOS, Android, Kindle, Mac, Windows and Chromebook powered devices.

Please follow the below steps to access your eBook from your Laptop or Desktop:

  1. Access PeopleCert’s Bookshelf through the “My eBooks” section on your Account, clicking the “View Online” action
  2. Click the Download our App button located in the upper-right corner of your Library
  3. You will then be redirected to VitalSource’s download area to select the Application to install for your device of choice.
  4. Once the Application is installed on your device, do not launch it. Go back to PeopleCert’s Bookshelf and click on the Launch Desktop App button on the top-right side of the screen.

  5. Upon downloading the App and clicking the Launch Desktop App button, you will see a message similar to the below (according to the browser you are using) requesting permission to open your Desktop Bookshelf App. By clicking on “Open VitalSource Bookshelf”, you will be able to download your eBook and gain access to it offline.

Please follow the bellow steps to access your eBook from your Mobile Device:

  1. Access PeopleCert’s Bookshelf though the “My eBooks” section on your Account, clicking the “View Online” action.
  2. If this is the first time you have accessed a PeopleCert eBook, the Bookshelf module will open, and you will be asked to Launch App or Not now to Continue to Mobile Site.
  • Open App: If you already have Bookshelf installed on your mobile device, click this button to be automatically signed into the app and be taken to your book. If you don’t have Bookshelf installed, you will be redirected to your device’s Store to download it.
  • Not now: Click this button to view your eBook in your browser using Bookshelf Online.

Any books downloaded to Bookshelf on your mobile device will be available for offline reading. You will not need to return to your PeopleCert Account to read your eBook.

For more information, please also read how to sign into the Bookshelf Apps through Single Sign-On.

I have Signed Out from my Desktop or Mobile Bookshelf Offline Application. How do I access my eBook again?

We recommend that you stay Signed-in to your Offline Application. In the event you log out, simply return to PeopleCert’s Bookshelf through your Account and click on the Launch Desktop App button on the top-right side of the screen.

I already have the VitalSource Bookshelf Offline Application installed to access other eBooks. Can I read all my eBooks from there?

You can only access your PeopleCert eBooks by signing-in to your Bookshelf Application from your PeopleCert Account.

You cannot be signed in to more than one account within the VitalSource app at one time.

If you already have a Bookshelf Offline Application downloaded and you are signed in with your VitalSource credentials, you will need to sign out and sign in from your Peoplecert Account. Upon clicking on the “Launch Desktop App” button from your PeopleCert Bookshelf, your app will open and present you with the following sign out option.

What features does the PeopleCert eBook Reader support?

VitalSource’s eBook Reader has an extensive and complete list of features such as:

Additionally, your reading interface is available in 37 languages.

When the Reader is used on multiple devices, your notes will be synced so you can have a seamless experience.

VitalSource’s Bookshelf complies with Global Accessibility Standards and benefits learners with a range of accessibility features such as Content Controls, Accessibility Icons, Color and Contrast and Read Aloud options.

Please see more information through the available video.

I have already installed the VitalSource Offline Application do I have to reinstalled it again?

No, you don’t have to download the Offline Application again. You must launch the Application through the PeopleCert Bookshelf again.

What browsers are supported for eBooks?

Please note that Internet Explorer is not supported for Online reading.

Supported Browsers:

  • Chrome
  • Firefox
  • Microsoft Edge
  • Safari
  • Opera
  • Mobile Safari
  • Chrome for Android

Applications for Offline Reading:

  • iOS
  • Android
  • Kindle Fire
  • Mac
  • Microsoft Store
  • Chromebook

Does VitalSource get access to my personal data?

No, PeopleCert is not sharing with VitalSource any personal identifiable data (PID). Your access to the eBook is verified via a Single Sign On (SSO) implementation that passes on to VitalSource only an anonymous unique access key for your eBook.

Resolving basic browser issues

While using your eBook, you may see an error code, alert message, or experience loading issues.

Such issues can typically be fixed by checking the message for instructions to resolve the issue.

Further to that:

  • Please make sure your computer or mobile device has the latest software updates installed
  • Check if your browser version is updated to the latest one
  • VPN services can sometimes interfere with VitalSource Services and Products; please temporarily turn off your VPN to see if it resolves any issues you are experiencing
  • Try using a different browser

If any of the above steps does not resolve the issue, please contact the PeopleCert customer service team to assist you accordingly.

I cannot see my eBook in my account

If you are missing your eBook, please make sure you:

  1. Are connected with the correct account, and not using a different e-mail than the one you registered for
  2. Have the latest version of Bookshelf if you are using the application

Kindly note that PeopleCert Voucher Codes purchased prior to February 1st may be used solely for examination purposes and do not provide access to eBooks.


How to configure a Firewall for use with VitalSource?

Firewalls work to block unauthorised access to computers. They can protect against other malicious activity on the Internet, such as hackers using “malware” malicious programs often disguised as legitimate software to get at your private data. Sometimes firewalls block sites that are not malicious.

Please read this article that describes recommendations for configuring a firewall for use with VitalSource.

How do I purchase a hard copy paperback book?

You will be able to add the Paperback book version as an Additional Service from the Shopping Cart while purchasing your examination and respective eBook.
 
If you are undertaking training with an Accredited Training Organisation, please contact your trainer for ordering your Paperback book.

How long does it get to ship a hard copy paperback book to my country?

You will be notified of the delivery times for your order during Check Out. PeopleCert strives to keep all delivery of all orders to less than 10 days.

In which AXELOS examinations is the Official Core Guidance Book allowed?

The below AXELOS products are “Open Book”, i.e., allowing the use of the Official Core Guidance book during the examination:

  • ITIL v3 Practitioner
  • PRINCE 2 Practitioner, 5th edition
  • PRINCE 2 Practitioner Re-Registration, 5th edition
  • PRINCE 2 Practitioner, 6th edition
  • Prince 2 Agile Practitioner
  • MSP Practitioner, 4th edition
  • MSP Advanced Practitioner, 4th edition
  • MSP Practitioner Re-Registration, 4th edition
  • MSP Advanced Practitioner Re-Registration, 4th edition
  • MSP Practitioner, 5th edition
  • M_o_R Practitioner
  • M_o_R Practitioner Re-Registration
  • MoP Practitioner
  • MoV Practitioner
  • P30 Practitioner
  • M_o_R 4 Practitioner

What are the rules for using an Official Core Guidance eBook or Hard Copy Paperback Book in AXELOS Open Book examinations?

During Open Book examinations you have the option to use your Official Core Guidance Paperback Book, if you have one, or your Official Core Guidance eBook.

If you wish to use your Paperback book during an Open Book examination, the following rules apply:

  • Paperback manuals may be annotated and tabulated
  • No sticky notes and loose-leaf papers containing additional notes are allowed
  • Your Proctor will ask you to open the book and flip through the pages in front of the camera to allow you to use it during the examination

If you wish to use your eBook during an Open Book examination, you are allowed to view your full eBook on a second portable device such as Smartphones, Tablets or Laptops.

An electronic copy of the Book will be available on your Examination interface for all Open Book examinations:

  • If the device you are using for taking the examination supports a modern viewing interface (i.e.. having the latest OS and supported Browser updates installed), you will be presented with your full eBook experience containing your notes, bookmarks, highlights, etc.
  • Otherwise, you will be presented with the standard PDF of the eBook

Before sitting your examination with PeopleCert please check the Online Proctoring Guidelines:

For how long do I have access to my eBook?

There is 5-year limitation in accessing your eBook.

Your PeopleCert Account

Your PeopleCert Account

It’s the first time I take an exam through PeopleCert. How do I register?

If you have been provided a Exam Code by your Training Organisation simply visit peoplecert.org/login, create an account and you will be prompted to enter your Exam Code in order to book your exam. If you are undertaking self-study and have not been referred to PeopleCert by a Training Organisation, simply select the product you are interested in and you will be prompted to create a PeopleCert Account.

I already have a PeopleCert Account. What do I need to do to register for my exam?

Visit peoplecert.org/login and you will be prompted to enter your Exam Code in order to register for your exam.

I cannot access my PeopleCert Account. What should I do to reset my password?

If you find yourself locked out of your PeopleCert Account visit peoplecert.org/reset-password and follow the on-screen instructions.

How can I change the email address of my PeopleCert Account?

You can change/ correct the email address that is linked to your account through your profile, by clicking on the “edit personal details” option, under the tab “My profile”.

How can I correct/ change the name fields of my PeopleCert account?

Please email us with your request at customerservice@peoplecert.org attaching an ID document where your full name is displayed correctly. If this is not about a correction due to a mistype, but a complete change of your last name, please provide us with a legal document where both names are displayed (previous and current).

Prerequisites & Preparation

Prerequisites & Preparation

What are the prerequisites for my exam?

Each exam has different prerequisites, based on the syllabus of the certification. You can find the prerequisite(s) for your chosen exam on each exam’s page, through the Certifications menu. You will also be notified when you book your exam of all prerequisites of the exam for which you’ve registered.

What are the minimum requirements for an Online exam?

  • Photo ID (A valid Government issued ID that includes a photograph and date of birth in English characters, such as a National ID card, Passport, driving license, military card or social security card.) Read our ID policy here
  • A quiet room with sufficient light and a clean desk. No other persons are allowed to be present in the room. 
  • A single web camera you can rotate (embedded or external – no mobile phone).
  • Primary computer or laptop screen resolution 1024x768 or higher, at least 15”
  • Windows® 11, 10, 8.1, 8 / Sierra (10.12), High Sierra (10.13),Mojave (10.14), Catalina (10.15), Big Sur (11) or Monterey (12)
  • Active Full-Time/Broadband internet connection of at least 4Mbps
  • Speakers and microphone

How do I provide PeopleCert with proof of the prerequisites?

You can upload your prerequisites to your PeopleCert Account by visiting peoplecert.org/profile and selecting “My Files / Library”. Please don’t forget to notify us via e-mail to customerservice@peoplecert.org once you have uploaded your prerequisites so that we review and approve them. For your convenience, it is suggested you upload your proof of prerequisites prior to your exam.

What are the system requirements and steps for taking a PeopleCert Online Proctored Exam?

Candidates with Windows operating systems can find a step by step guide on how to take an Online exam here, while candidates with MacOs can find the relevant guide here.

How do candidates under 16 register and participate in Online Proctored Exams?

Candidates under 16 need their Legal Guardian's consent to register and participate in Online Proctored Exams. Legal Guardian's full contact information and consent is required during the registration process. Also, the Legal Guardian must be present on the day of the Online Proctored Exam, during the onboarding stage and must provide their consent for the exam to be recorded. Please see our Privacy and Terms of Use for additional information.

Scheduling your Exam

Scheduling your Exam

How long do I have to sit for my exam after I purchase it?

You have 12 months to sit your exam after purchase, applicable to all exams.

I need to reschedule the exam I booked. What is the process?

Once you schedule your exam, a Proctor is assigned to you for the specific date and time you have chosen. To select a new date and time to take your exam, simply log in to your PeopleCert Account, select "Overview", find the exam you wish to reschedule and select “Change date” which is displayed under "My exams". Please note that rescheduling an exam up to 48 hours before its start time is free. An administrative fee of USD52/EUR47/GBP42/AUD67/JPY5928 (depending on country/currency, plus tax where applicable) will be charged for rescheduling from 48h up to 4h before the exam. After that time, a fee of USD104/EUR 94/GBP83/AUD135/JPY11856 applies.

My exam purchase expires soon but I’m not ready to take my exam yet. How can I extend its validity?

If you have purchased an exam through a Training Organisation please contact them directly to discuss this issue. In case you have booked your exam through PeopleCert directly, simply log in to your PeopleCert Account, click on the Overview section, find your exam under ‘My exams’, and you will see the option to extend the expiry date of your Exam Code.

I am not a native English speaker. Do I receive extra time for my exam?

Yes, you do. If your native language is different from the exam language you receive 25% more time to complete your exam. For example, a non native English speaker taking the ITIL foundation exam in English will be given 75 minutes to complete the exam instead of the standard 60 minutes.

Official Mock Exam

Official Mock Exam

What are PeopleCert Official Mock Exams?

PeopleCert Official Mock Exams are full, timed and marked exams aiming to test your readiness to sit an Official Examination and to help you familiarise yourself with the Examination interface.

PeopleCert Official Mock Exams are different to PeopleCert Certification Exams. By purchasing and sitting Mock Exams you are not entitled to any Official Certification Services offered by PeopleCert such as, a Statement of Result, a Certificate, a Digital Badge, access to the Successful Candidate Registry.

 Please note that succeeding in an Official PeopleCert Mock Exam does not guarantee success in the actual Official Examination.

How much time do I have to complete my Official Mock Exam after purchasing?

The validity of your Official Mock Exam is 12 months.

Once you start your Mock Exam, you will have a limit of 24 hours to complete it.

Can I retake the same Official Mock Exam Version?

If you would like to take the same Official Mock Exam Version after completing it, you need to purchase it again.

Will I receive results after taking my Official Mock Exam?

Yes, you will receive a test report with results, indicating areas of improvement based on your answers. You can download the test report upon finishing the Mock Exam or from your PeopleCert Account on www.peoplecert.org, in the “Exam history” section.

What happens if I get disconnected while taking my Official Mock Exam?

In case you need to take a break, or you get disconnected from the Exam Interface, you can reconnect later, and your test will continue from the same point where you left off.

Please bear in mind that once you start your Mock Exam, you will have 24 hours to complete it, including breaks.

How can I purchase an Official Mock Exam?

You can also purchase an Official Mock Exam directly from the PeopleCert website by hovering over the “Certification” menu on www.peoplecert.org, by clicking on your desired Mock Exam family and then the Mock Exam product. From there, you will be able to add as many Versions of the Mock Exam as you wish.

Mock Exams can also be added directly from the Shopping Cart, where they will appear as an additional option when purchasing your examination.

If you are undertaking training from an Accredited Training Organisation, you may be provided with a PeopleCert Official Mock Exams voucher code which you can redeem through your PeopleCert Account.

How do I sit my Official Mock Exams?

Once you purchase or redeem an Official Mock Exam Code, the Official Mock Exam will be available under the “Overview” section of your PeopleCert Account.

You can start at any point by clicking the “START” button. 

  • Once you press “START” you will be introduced to the Official PeopleCert Exam interface (Exam Driver).
  • You will need to accept a Non-Disclosure Agreement (NDA).
  • Then you will be redirected to the Mock Exam instructions screen.    
  • Once you read through the instructions, you will access the Official Mock Exam questions by clicking “Start Exam”. 
  • At the end of your Mock Exam, you will receive a test report with full marked results, indicating areas of improvement based on your answers.

You can download the test report upon finishing the Mock Exam, or at any point after taking the Mock Exam, throug your PeopleCert Account in the “Exam history” section.

How many questions do Official Mock Exams have?

Official Mock Exams have the same amount of questions as the Official Examination.

What are the system requirements for taking a Mock Exam?

Software

You will need access to Internet Explorer 9 or higher, Mozilla Firefox 2 or higher, Chrome 10 or higher. JavaScript needs to be enabled.

Hardware:

  • 16-bit monitor (at least 15”)
  • Graphics Adapter set on resolution 1024 x 768 or higher
  • Keyboard and mouse or compatible pointing device
  • Internet connection requirements

Full-Time/Broadband connection

You will need access to the internet via an ADSL-connection, Double ISDN-connection, Cable-connection, Wireless connection.

What are the different versions of the Official Mock Exam?

Each Version of an Official Mock Exam is a specific test for the same Certification. Each Version has a unique set of questions, so you can practice with a variety of tests. You can purchase as many Versions of a Mock Exam as you wish.

For which Certifications are Official Mock Exams available?

Official Mock Exams are currently available for the following modules:

  • ITIL®4 Foundation
  • PRINCE2® Foundation, 6th Edition
  • Lean Six Sigma - IASSC® Yellow Belt™
  • Lean Six Sigma - IASSC® Green Belt™
  • Lean Six Sigma - IASSC® Black Belt™

PeopleCert will continue to enhance its Mock Exams offering across all Certifications.

In which languages are the Official Mock Exams available?

Official Mock Exams are currently available in the following languages:

  • ITIL®4 Foundation: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese (Brazil), Spanish
  • PRINCE2® Foundation, 6th Edition: Danish, Dutch, English, French, German, Norwegian, Polish
  • Lean Six Sigma - IASSC® Green Belt™: English, French, Japanese, Latin Spanish
  • Lean Six Sigma - IASSC® Yellow Belt™: English, French, Japanese, Latin Spanish
  • Lean Six Sigma - IASSC® Black Belt™: English, French, Japanese, Latin Spanish

Can I receive a Mock Exam from my training provider?

If you are undertaking training through an Accredited Training Organisation, you may be provided with a PeopleCert Voucher Code for your Mock Exam.

  • Please Sign in to your PeopleCert Account on the PeopleCert website and enter your Voucher Code under the section “Register your PeopleCert Voucher Code”
  • After confirming your action, you will be provided access to a Mock Exam through the “Overview” section

Please find more information on how to Create your Account on the PeopleCert Website.

Exam Results & Certificates

Exam Results & Certificates

When will I receive the official results of my exam?

We announce final results within 2 business days after the candidate’s answers are officially submitted to us by the exam supervisor. In case you have received an email from PeopleCert informing you that there are pending actions from your side, please make sure that you complete the actions for the exam results to be issued.

Note that your Official Results will not be released if there is information missing from your profile.

What is the difference between Preliminary and Official Results?

Preliminary results are the results that are issued upon exam completion. These results are reviewed by the Quality and Assessment department for quality and integrity purposes. Once the review is complete, your Official Results are issued. The process takes 2 business days from when your answers are officially submitted.

Do the Official Results contain a detailed analysis of the questions I answered?

The results analysis displays a percentage of success per topic description. Using this, you can see the areas you may need to work on to achieve better results.

If I pass the exam how will I receive my certificate?

The official results of your test are issued within 2 business days from the date of the exam submission. If you pass the exam, along with the official results, you will also receive an electronic certificate. Both the official results and the electronic certificate will be uploaded on your PeopleCert Account.

I have taken an exam via Pearson Vue, how will I receive my certificate?

Upon successfully completing your exam, you will receive an email confirmation from PeopleCert within 7 working days with a link to your e-certificate. You will also be prompted to activate your PeopleCert Account, where you will be able to manage your PeopleCert certificates and purchase hard copy certificates. Please ensure you check your email account for notifications from PeopleCert.

I have taken an exam via Prometric, how will I receive my certificate?

Upon successfully completing your exam, you will receive an email confirmation from PeopleCert within 7 working days with a link to your e-certificate. You will also be prompted to activate your PeopleCert Account, where you will be able to manage your PeopleCert certificates and purchase hard copy certificates. Please ensure you check your email account for notifications from PeopleCert.

Do you send a hard copy certificate along with the electronic one?

Hard copy certificates can be purchased by training organisations or by the candidate directly.

If you have taken an exam through a training organisation and did not order a hard copy certificate before taking the exam, you can order it a later stage through your PeopleCert Account or by contacting your Training Organisation and asking them to place the order on your behalf.

If you have purchased an exam voucher through PeopleCert directly, you can purchase a hard copy certificate through your PeopleCert Account after successfully completing your exam.

Is there a re-take policy in case I fail my exam?

PeopleCert offers the Take2 exam re-sit service, at an affordable price, for all exams. It can be can be added directly to your exam from a PeopleCert Accredited Training Organisation, you can purchase it along the exam of your choice in your Shopping cart during the checkout process, or select to add it through your PeopleCert Candidate Profile, up to 15’ before sitting the intial exam. Take2 applies only to the exam it was purchased for, it becomes available exclusively through Online Proctoring, and is enabled only in the case of an “fail” result. To see what options are available for all other certification exams, please contact your Training Organisation or our Customer Service.

How long does it take to receive a Hard Copy certificate?

Hard Copies ordered through the PeopleCert Account have the option to be purchased with Standard or Courier Delivery.

Their dispatch and delivery times are below:

Standard Delivery (dispatched within 3-5 business days)

  • 4-6 weeks - Europe
  • 6-8 weeks - Rest of the world (exc. Europe)

Courier Delivery (dispatched within 1-2 business days)

  • Delivered in up to 5 business days

Before your Exam

Before your Exam

I need to reschedule the exam I booked. What is the process?

Once you schedule your exam, a Proctor is assigned to you for the specific date and time you have chosen. To select a new date and time to take your exam, simply log in to your PeopleCert Account, select "Overview", find the exam you wish to reschedule and select “Change date” which is displayed under "My exams". Please note that rescheduling an exam up to 48 hours before its start time is free. An administrative fee of USD52/EUR47/GBP42/AUD67/JPY5928  (depending on country/currency, plus tax where applicable) will be charged for rescheduling from 48h up to 4h before the exam. After that time, a fee of USD104/EUR 94/GBP83/AUD135/JPY11856 applies.

Can I have a blank piece of paper to keep notes during the exam?

Yes, you may have a couple of blank pieces of paper to take notes. The Proctor will ask you to present them in order to ensure that they are blank on both sides. These papers must be shredded in front of the Proctor once the exam is ended.

What is the passing score of my exam?

The passing score for each exam differs. You can check the webpage of the certification you’re interested in to learn the passing score you need to achieve.

Will I be able to see the Proctor?

There is two-way voice communication with the Proctor. However, only the Proctor will be able to see you and your desktop.

Can I print the scenarios of my exam?

Printing of exam material is not allowed for any AXELOS Certifications. For any other product that contains scenarios, you need to have a printer pre-installed on the computer you will use for the exam.

During your Exam

During your Exam

Are bathroom breaks allowed during an exam?

For exam duration less than 2 hours, no breaks are allowed. For exams that last over 2 hours, a 5-minute break is allowed. Note that the exam time will keep running.

If something happens during the exam what do I do?

The Proctor will be supervising the exam throughout the whole session. If something happens, you can contact the Proctor by talking to them directly or typing in the chat box. In case communication cannot be established, the Proctor will attempt to email or call you on the phone you have provided in your PeopleCert Account in order to inform you of the steps that need to be followed. 

Can I change my answers during the exam?

During the exam, you can navigate through the exam freely. You can move from one question to the next or skip questions and go back to them afterwards.

You can also flag any question for which you need to review and change the answer. Keep in mind that you cannot make any changes once you click on End Exam or after the exam time is up.

Am I allowed to drink water / coffee during the exam?

Yes, drinking water / coffee / beverages is allowed.

Am I allowed to have my pet with me during the exam?

Yes, pets are allowed.

How can I see the remaining time during the exam?

There will be a timer on the top right corner of the screen, showing the remaining exam time.

Upon Exam Completion

Upon Exam Completion

What is the difference between Preliminary and Official Results?

Preliminary results are automatically issued upon exam completion and are available on your computer screen. These results are reviewed by our Quality and Assessment department for quality and integrity reasons. Once the review is completed, the Official Results are issued. The process is completed within 2 business days from the date your answers are submitted.

When will I be informed about my results?

Preliminary results are automatically issued upon exam completion and are available on your computer screen. You have the option to save them as an HTML or PDF file on your computer and keep them until the official results are issued. According to PeopleCert policy, official results are issued within 2 business days from the date your answers are submitted.

Do the Official Results contain a detailed analysis of the questions I answered?

The results analysis displays a percentage of success per topic description. Using this, you can see the areas you may need to work on to achieve better results.

After your Exam

After your Exam

Where can I find my digital badge?

You can access your digital badge in your PeopleCert Account. All you have to do is log in and select the My Badges designated area. There, you can review it, share it, download it, add it to your social media accounts (Linkedin, Facebook) and your email signature.

Do you send a hard copy certificate along with the electronic one?

Hard copy certificates can be purchased by training organisations or by the candidate directly.

If you have taken an exam through a training organisation and did not order a hard copy certificate before taking the exam, you can order it a later stage through your PeopleCert Account or by contacting your Training Organisation and asking them to place the order on your behalf.

If you have purchased an exam voucher through PeopleCert directly, you can purchase a hard copy certificate through your PeopleCert Account after successfully completing your exam.

If I pass the exam how will I receive my certificate?

The official results of your test are issued within 2 business days from the date of the exam. If you pass the exam, along with the official results, you will also receive an e-certificate. Both the official results and the e-certificate will be uploaded on your PeopleCert Account.

What is a digital badge?

Digital badges are the convenient way to showcase your professional accomplishments. They are the digital representation of your acquired certification, combined with a verifiable description of the specific knowledge and skills required to earn it. Digital badges are easily shared online. Currently we offer this free add-on service to our COBIT5 and QSD candidates who have successfully passed their exams.

How long does it take to receive a Hard Copy certificate?

Hard Copies ordered through the PeopleCert Account have the option to be purchased with Standard or Courier Delivery.

Their dispatch and delivery times are below:

Standard Delivery (dispatched within 3-5 business days)

  • 4-6 weeks - Europe
  • 6-8 weeks - Rest of the world (exc. Europe)

Courier Delivery (dispatched within 1-2 business days)

  • Delivered in up to 5 business days

Your Privacy Matters

Your Privacy Matters

What information about me does PeopleCert hold?

We may collect your personal information including name, address, email address, phone number, photo ID and other information. If you are taking an online exam by using the PeopleCert Online Proctoring service, we will also record the exam session (video, sound and your computer desktop) in order to ensure the security and integrity of the exam. 

Why do I have to provide my personal data to PeopleCert?

When we provide you with examination and certification services, some information about you is required in order to confirm your identity, ensure the validity of the certification process and provide you with a great experience.   

What rights do I have in relation to my personal information?

You have the right to access, correct or delete your personal information at anytime. However, if you choose to delete some or all of the information we keep on file for you, we may not be able to provide our services to you. In addition, you have rights provided in the European Union General Data Protection Regulation, including the right to file a complaint, right to transfer your information elsewhere and more. To exercise these rights, please email dataprotection@peoplecert.org

How can I contact PeopleCert if I have a question about my personal information?

If you have any questions or complaints relating to your personal information that PeopleCert holds, please contact Customer Service.

How long does PeopleCert keep my personal information?

PeopleCert keeps your personal information for as long as required by law or for as long as necessary for business purposes.

For certain actions you undertake with us, there are specific periods of time we keep information about you on file:

  1. Recordings which are made when you use the PeopleCert Online Proctoring service are retained for one (1) year to provide a record of examination integrity.
  2. When you contact PeopleCert Customer Service, telephone calls and online chats may be recorded for monitoring and training purposes and to improve our services. Telephone recordings are retained for up to fifteen (15) days, and online chat recordings and emails are retained for up to one (1) year.

Who has access to my personal information?

Your privacy is extremely important to us and we are committed to offering you a safe and hassle-free experience while visiting our websites and using our services. Only designated personnel of PeopleCert and approved business partners in cooperation with which we provide you our certification services have access to your personal information. Some of our certification services are offered in cooperation with other Test Owners; we may share your personal information with these Test Owners. We do not sell, share, rent, forward, exchange or otherwise pass on any personal information to third parties, except in the case where we are required to do so by law or by a governmental authority, or if it is required in order to protect the rights, property or safety of PeopleCert, its business partners or Test Owners. You can read our Terms of Use and Privacy Policy for more information.