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Certification Categories IT Governance & Service Management ITIL ITIL Foundation (Version 5)
ITIL Foundation (Version 5)
Build a strong foundation in digital product and service management. Learn the core concepts and practices needed to deliver value across the full lifecycle in today’s complex, AI-enabled environments.
An industry-recognized
certification
Showcase your ability to effectively manage digital products and services in today's fast-moving environments, and to handle critical tasks in the field.
Employers'
first choice
Certify your expertise in managing digital products and services, making you the preferred choice in today’s competitive landscape.
Unlocks new
opportunities
Equip yourself with relevant, in-demand skills to improve your daily work, accelerate your growth, and qualify for a wide range of attractive roles worldwide.
At a glance
What will you learn?
Digital product and service management concepts
Understand the core concepts behind modern digital products and services, including value creation, continual improvement, and how products and services are managed across their lifecycle.
Value co-creation
Discover how value is co-created through collaboration between service providers, consumers, and stakeholders, while weighing outcomes, costs, risks, experience and sustainability.
The dimensions of product and service management
Delve into the four dimensions, Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic approach to digital product and service management.
ITIL Service Value System
Gain an understanding of the ITIL Service Value System and how it brings together guiding principles, governance, value chain activities, management practices, and continual improvement.
The ITIL Guiding Principles
Learn how to apply the framework's guiding principles to make better decisions, collaborate more effectively, and adapt ITIL practices to real-world digital environments.
The digital product and service lifecycle
Develop a solid understanding of the purpose of each product and service lifecycle management activity; from discovery and design to operation, delivery and support; and how they work together to create value.
ITIL's management practices
Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across organizations.
Continual improvement
Learn how continual improvement is embedded within ITIL. Cover the continual improvement model's step-by-step approach and see how it supports long-term organizational success.
Value Stream Mapping and Management
Understand how to identify, map, and manage value streams to improve flow, visibility, and outcomes across digital products and services.
What skills will you acquire?
Unlock career opportunities
IT Specialist Application Development
IT Specialist Change Management
IT Operations Specialist
IT Development Manager
IT Service Operations Manager
IT Team Leader
Chief Digital Officer
IT Project Manager
Transformation Manager
IT Service Manager
Digital Product Manager
Experience Manager
Service Improvement Manager
Service Delivery Specialists
Product Owner
Process Lead
Customer Success Manager
Service Owner
Digital Product Designer
Enterprise Architect
Solution Designer
Trusted by companies worldwide
ITIL Foundation equips professionals with a shared language and practical understanding of how modern organizations manage digital products and services, skills that are in high demand across industries worldwide.
Exam
40 questions
Multiple choice
60 minutes
Closed book
Minimum required score to pass: 65%
Exam Essentials
Official eBook
Your definitive introduction to ITIL best practice. A valuable exam preparation resource, this guide will also be your go to reference in your work, further studies or professional development.
Learning Resource Kit
Directly from the designers of the exam, these practice tests are an invaluable tool to boost your confidence. Mock exams replicate the actual test environment, provide a realistic and engaging experience and increase your prospects of success in the real exam.
Official Mock Exam
Directly from the designers of the exam, these practice tests are an invaluable tool to boost your confidence. Mock exams replicate the actual test environment, provide a realistic and engaging experience and increase your prospects of success in the real exam..
Exam re-take
Enjoy the reassurance of a backup plan, which offers you a second chance to attempt the exam if your first try doesn’t meet your expectations.
Keep your certification current
Stay Up to Date with PeopleCert Membership
Becoming a PeopleCert Plus member is the simplest way to keep your certification(s) current. Remain certified by logging Continuous Professional Development points for everyday professional activities, stay up to date on industry trends, sharpen your skills, and set yourself apart in the job market.
Make the Best of our Complete Product Suites
You also have the option to keep your certifications current by enrolling in a different course from the same Product Suite and successfully completing the given exam before your renewal date. Dive into our wealth of resources, including insights into emerging trends and best practices, to build expertise and stay ahead.
Renewal every 3 years
60
CPD points needed for renewal
Upgrade to PeopleCert Plus today to upskill, excel, and progress in your career.
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Purchase options

Best Value

Self-study option for learners who prefer to prepare for exam success on their own.

US$690. 00 Incl. VAT

Pre-order now Available from 12 February
Official eBook
Exam voucher
Learning Resource Kit
Coming soon
Best Value

For self-paced learners seeking an interactive experience to guide exam preparation.

Pre-order opens shortly
Official eBook
Exam voucher
Learning Resource Kit
Interactive eLearning
Auto-marked sample papers
Coming soon
Best Value

For self-paced learners seeking a comprehensive experience to build exam confidence.

Pre-order opens shortly
Official eBook
Exam voucher
Learning Resource Kit
Interactive eLearning
Auto-marked sample papers
Free exam re-take
Official Mock Exam
Do you prefer classroom training with an instructor at a training center near you?
Find a local partner
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Want to get started with ITIL today?
Explore now
Explore ITIL 4 Foundation. This module helps you build a solid grounding in ITIL concepts and remains a recognized prerequisite for progression to ITIL (Version 5) higher-level modules.