Service Desk Manager v8 (SDM)

Deliver consistent, high quality service and support. Excel as Service Desk Manager

The Service Desk Manager (SDM) qualification recognizes an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk. SDM provides a thorough understanding of service desk management and leads to a globally recognised qualification.

An SDM certified professional will be able to demonstrate:

  • A thorough grounding in the skills required to lead, motivate and manage a service desk team.
  • The complete service desk management tool kit covering strategy, leadership, employee development, relationship building, service improvement, ITSM processes, performance measurement, finance and tools and technologies.

  •  An internationally recognised SDM qualification.

Who is it for?

This qualification is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practice and how to run an effective support operation. It is suitable for those with at least three years experience in a service desk environment.

Please note that a training course completion certificate from an Accredited Training Organisation will be required to demonstrate proof of training attendance before exam results are released.

 

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KEY BENEFITS

  • 1

    Broaden your skills

    Develop key leadership and management competencies to succeed as Service Desk and Support Manage

  • 2

    Prove your expertise

    Demonstrate your competency and skills for a Service Desk Manager position

  • 3

    Deliver value

    Design, contract and deliver service desk processes and services for exceptional customer service and support

WHERE TO TRAIN

Exam INFO

PREREQUISITES
  • Training through an Accredited Training Organisation

TAKE THE EXAM

  • AT YOUR LOCAL TRAINING CENTRE

    You may sit your exam at your local Training Centre which may offer better pricing options than direct bookings via PeopleCert.

  • ANYTIME, ANYPLACE

    In as little as 4 hours from booking via PeopleCert Online Proctoring. 

    US$363.00
    Price for United States