Each Training Organisation charges different prices for an exam. We suggest you conduct some market research before you actually purchase your exam. Alternatively, you may check pricing for the exam you are interested in on the PeopleCert website, if you wish to take your exam with PeopleCert Online Proctoring.

Yes, you can book exams directly from PeopleCert. This can be done on the individual product page for every certification offered by PeopleCert.

Certain exams can be taken through Pearson VUE. If this is an option, it is clearly displayed on the product page of the product you are interested in. Simply follow the on-screen instructions and you will be taken to the Pearson VUE website.

If you have made a purchase by mistake or have changed your mind, you have the right to cancel your purchase by filing a written request of cancellation within 14 days of your initial payment as follows:

1. For Exams: If you have not booked a specific exam date, cancellation can be made within 14 days from your initial purchase. If you have booked a specific exam date, cancellation can be made within 14 days from your initial purchase, provided that this date is at least 14 days prior to the exam date.
2. For Memberships: Cancellation can be made within 14 days from your initial purchase, provided you have not activated your membership.

All requests for cancellation must be emailed to customerservice@peoplecert.org In the event of an appropriate cancellation request, PeopleCert will provide you with a refund. Refunds will always be made to the same credit card used for purchase.

All Training Providers and Exam Centres with which PeopleCert works can be found and filtered through our search engine, located in the Certifications menu. Please note that our search engine provides the head offices of the accredited organisations in the results. To find a branch that is near you please consult the Training Provider’s site.

Visit peoplecert.org/login and you will be prompted to enter your Exam Code in order to register for your exam.

If you find yourself locked out of your PeopleCert Account visit peoplecert.org/reset-password and follow the on-screen instructions.

If you have been provided a Exam Code by your Training Organisation simply visit peoplecert.org/login, create an account and you will be prompted to enter your Exam Code in order to book your exam. If you are undertaking self-study and have not been referred to PeopleCert by a Training Organisation, simply select the product you are interested in and you will be prompted to create a PeopleCert Account.

Each exam has different prerequisites, based on the syllabus of the certification. You can find the prerequisite(s) for your chosen exam on each exam’s page, through the Certifications menu. You will also be notified when you book your exam of all prerequisites of the exam for which you’ve registered.

• Photo ID (A valid Government issued ID that includes a photograph and date of birth in English characters, such as a National ID card, Passport, driving license, military card or social security card.) 
• A quiet room with sufficient light and a clean desk. No other persons are allowed to be present in the room. 
• External or integrated Web camera able to rotate 360o
• Primary computer or laptop screen resolution 1024x768 or higher, min. 15”
• Windows® 10, 8.1, 8 / El Capitan (10.11), Sierra (10.12) , High Sierra (10.13) ,Mojave (10.14) or Catalina (10.15)
• Internet connection >= 512/512 kbps (up/down)
• Speakers and microphone

You can upload your prerequisites to your PeopleCert Account by visiting peoplecert.org/profile and selecting “My Files / Library”. Please don’t forget to notify us via e-mail to customerservice@peoplecert.org once you have uploaded your prerequisites so that we review and approve them. For your convenience, it is suggested you upload your proof of prerequisites prior to your exam.

Candidates with Windows operating systems can find a step by step guide on how to take an Online exam here, while candidates with MacOs can find the relevant guide here.

Candidates under 16 need their Legal Guardian's consent to register and participate in Online Proctored Exams. Legal Guardian's full contact information and consent is required during the registration process. Also, the Legal Guardian must be present on the day of the Online Proctored Exam, during the onboarding stage and must provide their consent for the exam to be recorded. Please see our Privacy and Terms of Use for additional information.

Once you schedule your exam, a Proctor is assigned to you for the specific date and time you have chosen. To select a new date and time to take your exam, simply log in to your PeopleCert Account, select "Overview", find the exam you wish to reschedule and select “Change date” which is displayed under "My exams". Please note that rescheduling an exam up to 48 hours before its start time is free. An administrative fee of USD 60 / EUR 70 / GBP 60 / AUD 85 / JPY 6815 (depending on country/currency, plus tax where applicable) will be charged for rescheduling from 48h up to 4h before the exam. After that time, a fee of USD 104 /EUR 94/GBP 83/AUD 135/JPY 11856 applies.

If you have purchased an exam through a Training Organisation please contact them directly to discuss this issue. In case you have booked your exam through PeopleCert directly, simply log in to your PeopleCert Account, click on the Overview section, find your exam under ‘My exams’, and you will see the option to extend the expiry date of your Exam Code.

We announce final results within 2 business days after the candidate’s answers are officially submitted to us by the exam supervisor. In case you have received an email from PeopleCert informing you that there are pending actions from your side, please make sure that you complete the actions for the exam results to be issued.

Note that your Official Results will not be released if there is information missing from your profile.

Preliminary results are the results that are issued upon exam completion. These results are reviewed by the Quality and Assessment department for quality and integrity purposes. Once the review is complete, your Official Results are issued. The process takes 2 business days from when your answers are officially submitted.

The results analysis displays a percentage of success per topic description. Using this, you can see the areas you may need to work on to achieve better results.

The official results of your test are issued within 2 business days from the date of the exam submission. If you pass the exam, along with the official results, you will also receive an electronic certificate. Both the official results and the electronic certificate will be uploaded on your PeopleCert Account.

Hard copy certificates can be purchased by training organisations or by the candidate directly.

If you have taken an exam through a training organisation and did not order a hard copy certificate before taking the exam, you can order it a later stage through your PeopleCert Account or by contacting your Training Organisation and asking them to place the order on your behalf.

If you have purchased an exam voucher through PeopleCert directly, you can purchase a hard copy certificate through your PeopleCert Account after successfully completing your exam.

PeopleCert offers the Take² exam re-sit service, at an affordable price, for all exams. It can be can be added directly to your exam from a PeopleCert Accredited Training Organisation, you can purchase it along the exam of your choice in your Shopping cart during the checkout process, or select to add it through your PeopleCert Candidate Profile, up to 15’ before sitting the intial exam. Take² applies only to the exam it was purchased for, it becomes available exclusively through Online Proctoring, and is enabled only in the case of an “fail” result. To see what options are available for all other certification exams, please contact your Training Organisation or our Customer Service.

Hard Copies ordered through the PeopleCert Account have the option to be purchased with Standard or Courier Delivery.

Their dispatch and delivery times are below:

Standard Delivery (dispatched within 3-5 business days)

• 4-6 weeks - Europe
• 6-8 weeks - Rest of the world (exc. Europe)

Courier Delivery (dispatched within 1-2 business days)

• Delivered in up to 5 business days

The passing score for each exam differs. You can check the webpage of the certification you’re interested in to learn the passing score you need to achieve.

Yes, you may have a couple of blank pieces of paper to take notes. The Proctor will ask you to present them in order to ensure that they are blank on both sides. These papers must be shredded in front of the Proctor once the exam is ended.

Once you schedule your exam, a Proctor is assigned to you for the specific date and time you have chosen. To select a new date and time to take your exam, simply log in to your PeopleCert Account, select "Overview", find the exam you wish to reschedule and select “Change date” which is displayed under "My exams". Please note that rescheduling an exam up to 48 hours before its start time is free. An administrative fee of USD 60 / EUR70 / GBP 60 / AUD 85 / JPY 6815 (depending on country/currency, plus tax where applicable) will be charged for rescheduling from 48h up to 4h before the exam. After that time, a fee of After that time, a fee of USD 120 / EUR 135 / GBP 115 / AUD 170 / JPY 13635 applies.

Printing of exam material is not allowed for any PeopleCert+ Certifications. For any other product that contains scenarios, you need to have a printer pre-installed on the computer you will use for the exam.

There is two-way voice communication with the Proctor. However, only the Proctor will be able to see you and your desktop.

There will be a timer on the top right corner of the screen, showing the remaining exam time.

During the exam, you can navigate through the exam freely. You can move from one question to the next or skip questions and go back to them afterwards.

You can also flag any question for which you need to review and change the answer. Keep in mind that you cannot make any changes once you click on End Exam or after the exam time is up.

For exam duration less than 2 hours, no breaks are allowed. For exams that last over 2 hours, a 5-minute break is allowed. Note that the exam time will keep running.

The Proctor will be supervising the exam throughout the whole session. If something happens, you can contact the Proctor by talking to them directly or typing in the chat box. In case communication cannot be established, the Proctor will attempt to call you on the phone you have provided in your PeopleCert Account in order to inform you of the steps that need to be followed.

Yes, drinking water / coffee / beverages is allowed.

Yes, pets are allowed.

Hard copy certificates can be purchased by training organisations or by the candidate directly.

If you have taken an exam through a training organisation and did not order a hard copy certificate before taking the exam, you can order it a later stage through your PeopleCert Account or by contacting your Training Organisation and asking them to place the order on your behalf.

If you have purchased an exam voucher through PeopleCert directly, you can purchase a hard copy certificate through your PeopleCert Account after successfully completing your exam.

Hard Copies ordered through the PeopleCert Account have the option to be purchased with Standard or Courier Delivery.

Their dispatch and delivery times are below:

Standard Delivery (dispatched within 3-5 business days)

• 4-6 weeks - Europe
• 6-8 weeks - Rest of the world (exc. Europe)

Courier Delivery (dispatched within 1-2 business days)

• Delivered in up to 5 business days

Your privacy is extremely important to us and we are committed to offering you a safe and hassle-free experience while visiting our websites and using our services. Only designated personnel of PeopleCert and approved business partners in cooperation with which we provide you our certification services have access to your personal information. Some of our certification services are offered in cooperation with other Test Owners; we may share your personal information with these Test Owners. We do not sell, share, rent, forward, exchange or otherwise pass on any personal information to third parties, except in the case where we are required to do so by law or by a governmental authority, or if it is required in order to protect the rights, property or safety of PeopleCert, its business partners or Test Owners. You can read our Terms of Use and Privacy Policy for more information.

You have the right to access, correct or delete your personal information at anytime. However, if you choose to delete some or all of the information we keep on file for you, we may not be able to provide our services to you. In addition, you have rights provided in the European Union General Data Protection Regulation, including the right to file a complaint, right to transfer your information elsewhere and more. To exercise these rights, please email dataprotection@peoplecert.org

PeopleCert keeps your personal information for as long as required by law or for as long as necessary for business purposes.

For certain actions you undertake with us, there are specific periods of time we keep information about you on file:

1. Recordings which are made when you use the PeopleCert Online Proctoring service are retained for one (1) year to provide a record of examination integrity.
2. When you contact PeopleCert Customer Service, telephone calls and online chats may be recorded for monitoring and training purposes and to improve our services. Telephone recordings are retained for up to fifteen (15) days, and online chat recordings and emails are retained for up to one (1) year.

If you have any questions or complaints relating to your personal information that PeopleCert holds, please contact Customer Service.