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ITIL®4 Extension Modules

ITIL4 ITIL4 Extension Modules

Learn how to introduce, apply & adapt ITIL® within an organisation

What is ITIL®

Developed by the Cabinet Office, ITIL (IT Infrastructure Library) is the most widely accepted approach to IT Service Management (ITSM) in the world, with more than 2,000,000 certified people, as it provides a cohesive set of best practices, drawn from the public and private sectors worldwide.

ITIL enables you to fully benefit from proven best practices in IT and is relevant to anyone involved in the delivery or support of IT services.

ITIL is aligned with various international quality standards including ISO/IEC 20000 (IT Service Management Code of Practice) and has been adopted by thousands of organisations worldwide, such as NASA, the UK National Health Service (NHS) and Disney™.

The ITIL® certification scheme provides a modular approach to the ITIL framework, and through its tiered structure, it provides candidates flexibility depending on the different disciplines and areas of ITIL they want to focus on. ITIL is currently evolving from ITIL v3 to ITIL 4 and you can find out more about each scheme and the transition journey below.

 
ITIL 4 Specialist: Sustainability in Digital & IT

ITIL 4 Specialist: Sustainability in Digital & IT is for IT professionals who are looking to understand the role IT and digitally enabled services have in relation to the environment, whilst exploring opportunities to positively impact it.

Choose this module if you are looking to:

  • Gain practical knowledge of key sustainability principles
  • Deliver value through sustainable, digitally-enabled products and services
  • Address challenges through sustainable strategies and practices
  • Identify risks and opportunities using best practice guidance

Learn more

 
ITIL 4 Specialist: Acquiring & Managing Cloud Services

ITIL 4 Specialist: Acquiring & Managing Cloud Services is for IT professionals who are involved in the procurement, implementation and ongoing evaluation of cloud services and technologies to ensure they are providing value.

Choose this module if you are looking to:

  • Analyse available solutions using a vendor-neutral approach
  • Craft a digital vision
  • Identify, select and deliver optimised cloud services
  • Facilitate value co-creation
  • Adopt a customer-focused end-to-end cloud procurement user journey

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ITIL 4 Specialist: IT Asset Management

ITIL 4 Specialist: IT Asset Management is for IT professionals who are involved in managing costs and risks, monitoring and ensuring compliance, and good governance of IT assets.

Choose this module if you are looking to:

  • Maximise value creation and control costs of IT assets
  • Manage risks and meet regulatory and contractual requirements of IT assets
  • Support decision-making about the purchase and re-use of IT assets
  • Manage disposal of IT assets including their impact on sustainability

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ITIL 4 Specialist: Business Relationship Management

ITIL 4 Specialist: Business Relationship Management is for IT professionals who are involved in establishing and nurturing the relationships between service providers and consumer organisations, and their stakeholders.

Choose this module if you are looking to:

  • Apply in practice concepts such as stakeholders analysis and management of requirements
  • Integrate Business Relationship Management in the organisation’s service value streams
  • Apply models, techniques, and service relationships

Learn more