Service Desk Analyst v7 (SDA)

Develop key customer service and support competencies

Service Desk Analyst (SDA)

SDA is designed to provide service desk and support analysts with the skills to work consistently within industry recognised standards and in-line with best practices guidelines.
The SDA qualification certifies an individual’s knowledge of customer service and support competencies. An SDA certified individual will be able to:

  • Demonstrate understanding of the roles and responsibilities of a service desk professional
  • Develop and employ the essential skills required for a service desk and support analyst
  • Summarise and follow service desk processes
  • Identify and describe service desk tools and technologies

Who is it for?
Suitable for service desk and support analysts with some experience in a first-line or second-line service desk environment.

Your second chance at certification, at an affordable price
Take2 gives you a second chance at retaking this examination, at a fixed, attractive price.

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KEY BENEFITS

  • 1

    Improve your skills

    Gain the essential skills required for a service desk and support analyst position

  • 2

    Prove your expertise

    Demonstrate understanding of the roles and responsibilities of a service desk professional

  • 3

    Deliver value

    Use your knowledge of customer service and support competencies to create value for the organization.

WHERE TO TRAIN

Exam INFO

PREREQUISITES
  • Training through an Accredited Training Organisation

TAKE THE EXAM

  • AT YOUR LOCAL TRAINING CENTRE

    You may sit your exam at your local Training Centre which may offer better pricing options than direct bookings via PeopleCert.

  • ANYTIME, ANYPLACE

    In as little as 4 hours from booking via PeopleCert Online Proctoring. 

    US$363.00
    Price for United States