Service Desk Manager v6 (SDM)

Acquire the essential skills to excel as Service Desk Manager

Service Desk Manager (SDM)

An effective service desk manager is required to have a broad range of skills, including people-management abilities, marketing awareness, financial acumen and presentation savviness. The SDM qualification recognises an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk. An SDM certified professional will be able to:

  • Develop and deliver service desk and support strategies to fully support the organisation’s business strategy and objectives
  • Demonstrate the key leadership and management competencies needed to be a successful Service Desk and Support Manager
  • Interface the service desk with other IT functions, processes and standards to maximise the efficiency and effectiveness of IT
  • Design, contract and deliver service desk processes and services for exceptional customer service and support

Who is it for?
Developed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practices and wish to head an effective support operation. Suitable for those with previous experience in a service desk environment.

Your second chance at certification, at an affordable price
Take2 gives you a second chance at retaking this examination, at a fixed, attractive price.

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KEY BENEFITS

  • 1

    Broaden your skills.

    Develop key leadership and management competencies to succeed as Service Desk and Support Manager

  • 2

    Prove your expertise

    Demonstrate your competency and skills for a Service Desk Manager position

  • 3

    Deliver value

    Design, contract and deliver service desk processes and services for exceptional customer service and support

WHERE TO TRAIN

Exam INFO

PREREQUISITES
  • Training through an Accredited Training Organisation

TAKE THE EXAM

  • AT YOUR LOCAL TRAINING CENTRE

    You may sit your exam at your local Training Centre which may offer better pricing options than direct bookings via PeopleCert.

  • ANYTIME, ANYPLACE

    In as little as 4 hours from booking via PeopleCert Online Proctoring. 

    US$363.00
    Price for United States