New to ITIL!

Start upskilling with ITIL Foundation, the basic module that will offer you the keys to IT Service Management

    Embark on your learning journey and:
  • Learn about the key principles of IT service management.
  • Align IT services with business goals to enhance quality, efficiency, and customer satisfaction.
  • Develop problem-solving and process improvement skills to address IT service issues.
At a glance
ITIL 4 Practice Manager
Explore all our ITIL 4 Practice Manager certifications and enjoy the benefits of self-directed learning with our flexible eLearning option!
Industry-recognised
certification
Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.
Employers'
first choice
Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.
New career
opportunities
Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.
Our leading certifications
The most widely used global best practice framework for successful digital products and service management. Core Topics
  • Product and service managements
  • Service delivery
  • Continual improvements
  • Digital Transformation
  • cyber resilience
The globally used best practice framework for successful project, programme and portfolio management. Core Topics
  • Project, Programme and Portfolio Management
  • Agile
  • Scrum
  • Risk Management
  • Change Management
The most widely used certifications for DevOps skills, as well as in demand AI, data, analytic and software development skills. Core Topics
  • DevOps
  • Data Sciences
  • Software Development and Testing
  • Lean IT
  • Business analysis
Assessment and certification in different languages for academic, professional or migration purposes. Languages
  • English
  • Spanish
  • Ancient Greek
POPULAR QUESTIONS
Who are the speakers
Has been working in ITSM since 2002 as a practitioner, consultant, trainer and author. After joining Axelos in 2016, Roman works on the continual development of ITIL. He is an ITIL 4 architect, co-author, and reviewer.
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Adam Griffith is an IT best practice consultant and member of the ITIL portfolio development team at Axelos. Before 2021, he worked as a technical instructor for a global training organisation, specialising in the ITIL framework and helping professionals to embrace best practice. He used practical experience from his previous role as a CIO to emphasise the importance of good service management and was the top technical trainer in the US for all six of the years that he worked there. Adam is a Master trainer for ITIL 4, a keen proponent of the ITIL guiding principles in all aspects of life, and a frequent contributor to digital publications on the Axelos site.
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Learning Resources
Updates
Instantly check which resources have been modified, learn about the most recent version and title changes, and ensure you’re using the latest materials.

THIS IS A RICH TEXT BLOCK. (TITLE FIELD)

Header 1 Test: Greek + Cyrillic + bold/italic/underline

Τίτλος Сильный Κόσμος Проверка


Header 2 Test: nested strong/em + diacritics overload

Λόγος тестирование́͂͂͂ͅ δείγμα Σлова́


Header 3 Test: Cyrillic-leading + Greek-ending + monospace span

Пример δοκιμή κείμενο


Header 4 Test: LTR line with embedded RTL Arabic fragment

Μικτό κείμενο هنا تجربة النص пример τεστ


Header 5 Test: forced fallback fonts (fake font then real)

Τестовая Λέξη Ρenoso

Header 6 Test: long continuous string + exotic unicode stress

СловоΛέξηΑΑΑΑΑΑΩΩΩΞΞΞΞΞђҗҙԫ֎֎֎֎֎テストテストテスト

Paragraph Test 1: RTL override + mixing Greek/Cyrillic + underline + bold/italic

אבגד شسيتث συνεχίζει пример δοκιμή текст και mixed-script rendering.



Paragraph Test 2: reduced line-height + monospace span

Это είναι a paragraph with restricted line height and a monospace block to stress alignment.



Paragraph Test 3: extreme diacritics + combining characters + gibberish

Λόрῐᾶм тͥеͤкͣсͬтͭ σᾰͫμπλε̥̆ δοκιμή̵͕͔͒



THIS IS A TEXT BLOCK

 

Header 1 Test: Greek + Cyrillic + bold/italic/underline

Τίτλος Сильный Κόσμος Проверка


Header 2 Test: nested strong/em + diacritics overload

Λόγος тестирование́͂͂͂ͅ δείγμα Σлова́


Header 3 Test: Cyrillic-leading + Greek-ending + monospace span

Пример δοκιμή κείμενο


Header 4 Test: LTR line with embedded RTL Arabic fragment

Μικτό κείμενο هنا تجربة النص пример τεστ


Header 5 Test: forced fallback fonts (fake font then real)

Τестовая Λέξη Ρenoso

Header 6 Test: long continuous string + exotic unicode stress

СловоΛέξηΑΑΑΑΑΑΩΩΩΞΞΞΞΞђҗҙԫ֎֎֎֎֎テストテストテスト

Paragraph Test 1: RTL override + mixing Greek/Cyrillic + underline + bold/italic

אבגד شسيتث συνεχίζει пример δοκιμή текст και mixed-script rendering.


Paragraph Test 2: reduced line-height + monospace span

Это είναι a paragraph with restricted line height and a monospace block to stress alignment.


Paragraph Test 3: extreme diacritics + combining characters + gibberish

Λόрῐᾶм тͥеͤкͣсͬтͭ σᾰͫμπλε̥̆ δοκιμή̵͕͔͒

My MVPs
POV

Neque porro quisquam est qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit...
Neque porro quisquam est qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit...
Neque porro quisquam est qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit...

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POV
Stay focused. Make it happen.
...Show more
POV
Dream big. Work hard.
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ITIL is for everyone and for every business
Balancing operations and sustainability
ITIL 4 helps organizations succeed in digital transformation by promoting agility, resilience, and value-driven service management. Its flexible, holistic approach integrates modern practices like Agile, DevOps, and Lean, enabling continuous improvement and alignment with fast-changing business and digital needs.
Business agility
Candidates will receive a second chance to success with a free re-sit if the results aren’t as expected.
Flexibility and adaptability
Engineered with an intuitive interface, it streamlines exam management, allowing you to work anywhere, anytime.