SDA is designed to provide service desk and support analysts with the skills to work consistently within industry recognized standards and in-line with the best practices guidelines.

SDA is designed to provide service desk and support analysts with the skills to work consistently within industry recognized standards and in-line with the best practices guidelines.

The SDM qualification recognizes an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk.

The SDM qualification recognizes an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk.