The Service Desk Institute's internationally recognised standards for service desk and IT support professionals set out clear definitions for the key service desk roles and form the basis of the two exceptional qualifications - Service Desk Analyst (SDA) and Service Desk Manager (SDM).Learn more about SDI.

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Service Desk Analyst v7 (SDA)

IT Governance & Service Management

SDA is designed to provide service desk and support analysts with the skills to work consistently within industry recognized standards and in-line with the best practices guidelines.

Level

Professional
Service Desk Analyst v8 (SDA)

IT Governance & Service Management

SDA is designed to provide service desk and support analysts with the skills to work consistently within industry recognized standards and in-line with the best practices guidelines.

Level

Price

Professional

US$420.00
Service Desk Manager v6 (SDM)

IT Governance & Service Management

The SDM qualification recognizes an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk.

Level

Professional
Service Desk Manager v8 (SDM)

IT Governance & Service Management

The SDM qualification recognizes an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk.

Level

Price

Professional

US$420.00
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Service Desk Analyst v7 (SDA)

Service Desk Analyst v8 (SDA)

Service Desk Manager v6 (SDM)

Service Desk Manager v8 (SDM)

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