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Certification Categories IT Governance & Service Management ITIL Managing Professional (Version 5)
ITIL Managing Professional (Version 5)

Ready to take the next step in your career?

The ITIL Managing Professional designation reflects expertise in managing digital products and services end to end and translating strategy into measurable business outcomes.
This pathway consists of ITIL Foundation (Version 5), together with ITIL Product (Version 5), ITIL Service (Version 5), ITIL Experience (Version 5), and ITIL Transformation (Version 5), which are now available.

This designation validates your ability to manage digital products and services end-to-end and translate strategy into measurable business outcomes. The advanced modules required to achieve the designation help you develop advanced capability in product delivery, service management, experience management, and organizational improvement, equipping you with the expertise to lead across the full digital lifecycle. 

A Top Choice for Professionals in or Aspiring to Roles such as:
Product Manager
Product Owner
Portfolio Manager
Chief Digital Officer
IT Operations Manager
Service Delivery Manager
Customer Experience (CX) Lead
Digital Experience Manager
Transformation Lead
AI Governance Lead
New to ITIL?
Begin your journey with the ITIL Foundation (Version 5) certification, the entry point to the ITIL Framework.

This module introduces the core concepts, models, and principles of digital product and service management, offering you a clear understanding of how value is created and sustained.
ITIL Foundation (Version 5) is the starting point for progressing to ITIL advanced certifications.

Get started

Achieve the ITIL Managing Professional designation by successfully completing the ITIL Foundation (Version 5), ITIL Product (Version 5), ITIL Service (Version 5), ITIL Experience (Version 5), and ITIL Transformation (Version 5) modules.

Advancing to Managing Professional
Gain a clear understanding of digital products as integrated value streams, and discover how to manage them to align product capabilities, services, and business outcomes across their full lifecycle. Skills
  • Digital Product Lifecycle Management
  • Cross-Functional Value Alignment
  • Evidence-Based Product Decisions
Build the capabilities you need to deliver resilient digital services. Gain an in-depth understanding of the service lifecycle, SLAs, operational reliability, and continual improvement. Skills
  • Service Delivery & Operations
  • SLA & Performance Management
  • Operational Resilience & Continuity
Discover the importance of experience in engaging users, building trust and creating value. Learn to include human-centred design into digital products and services to deliver measurable results. Skills
  • Experience Accountability
  • Trust-Centered Design
  • Evidence-Informed Decisions
Gain practical guidance to embed, sustain, and optimize change across products and services. Learn how to balance governance, execution, and continual learning to deliver measurable value and build organizational resilience. Skills
  • Transformation Execution
  • Governance and Change Alignment
  • Value-Driven Transformation