Gain the practical skills from the world’s most accepted framework for IT!
Our latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules. We start with the management practices covered in the ITIL 4 Foundation, based on the practice guides. A management practice is defined as a set of organisational resources designed for performing work or accomplishing an objective. There are 34 ITIL management practices in total, representing some of the most practical resources of the framework.
The individual practices are offered through one-day training or bundled and combined in 3-day training with practical assignments built into the course, to help you apply what you’ve learned in real-life work scenarios. The practices are also enriched with additional guidance on the capability model based on the ITIL 4 maturity model.
Monitor, Support & Fulfil, the first set of 5 individual practices, consists of:
- Service Desk
- Incident Management
- Problem Management
- Service Request Management
- Monitoring and Event Management
The combined 3-day course covers all 5 of these ITIL practices. More information on the ITIL® 4 Specialist: Monitor, Support and Fulfil, here.
Plan, Implement and Control, the second set of 5 individual practices, consists of:
- Change enablement
- Release management
- Service Configuration Management
- Deployment Management
- IT Asset Management
The combined 3-day course covers all 5 of these ITIL practices. More information on the ITIL® 4 Specialist: Plan, Implement and Control, here.
- Continual improvement
- Service Level Management
- Relationship Management
- Information Security Management
- Supplier Management
To achieve the ITIL 4 Practice Manager designation, you will need to have completed 5 individual practices plus the ITIL Specialist: Create, Deliver and Support module, or you will need to have completed the 3-day bundled or combined module plus the ITIL Specialist: Create, Deliver and Support module.
Who are the ITIL Practice Certifications for?
The individual practice course is intended for professionals that want to prove and validate their skills in specific practice areas. The combined practice course is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams.