Driving Transformation
at Scale

How Vodafone is Powering Service Excellence with ITIL

This is the story of how Vodafone brought clarity to complexity. By leveraging ITIL they streamline operations and deliver measurable business value across the organization.

Industry Predictions for 2025

from PeopleCert Ambassadors

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Employers'
first choice

Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.

Employers'
first choice

Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.

New career
opportunities

Advance your career in IT with ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.

New career
opportunities

Advance your career in IT with ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.

New career
opportunities

Advance your career in IT with ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.

Becoming an ITIL 4 Master

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Link here

Obtain the ITIL 4 Master designation by earning the Practice Manager, Managing Professional, and Strategic Leader certifications.

This illustrates your capability to implement ITIL principles across strategic, tactical, and operational levels, demonstrating a holistic understanding of business requirements and a knack for successful cross-functional leadership.

Show case your accomplishments

Maximize your professional visibility and employability by sharing your Digital Badges.
Maximize your professional visibility and employability by sharing your Digital Badges.
Maximize your professional visibility and employability by sharing your Digital Badges.
Maximize your professional visibility and employability by sharing your Digital Badges.
Maximize your professional visibility and employability by sharing your Digital Badges.
Maximize your professional visibility and employability by sharing your Digital Badges.

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Privacy Policy

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Summary

Delivered via PeopleCert's Canvas LMS for a seamless learning experience

Multimedia approach with short videos and audio narration to reinforce learning

Engaging screen-led activities (drag and drop, MCQ, etc.) promote interactive learning.

Quizzes and case studies provide practical application of knowledge.

Text extracts offer in-depth information and depth of understanding.

Balanced content distribution: 30% video, 50% screen-led, 20% text.

Multi-level/adaptive learning to cater to individual needs.

User preferences accommodated: adjustable audio speed, access to transcripts.

What is your current Life priority tests?

Needs Title and short text

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Ebook

Candidates will receive the eBooks of all 5 individual practices included in this module together with their exam voucher. The eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account upon exam purchase and includes several features like annotation, highlighting, etc.

Popular among professionals who have advanced to roles such as:

IT Specialist: Development

IT Specialist: Changes

IT Manager: Operations

IT Service Manager

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What’s in it for you?

Whether you're in ITSM or Project, Programme and Portfolio Management, PeopleCert Library gives you access to valuable ITIL, PRINCE2, and DevOps resources, for you to deepen your knowledge, sharpen your skills, and discover new opportunities to reskill or upskill.

Flash Offer!

Become a Plus member
by 17 April to get 20% off!

Enter LIBRARY20 at checkout to get the discount.

Upgrade now

Gain access to an exclusive hub of expert content created to accelerate your career growth. Delve into our PeopleCert Library featuring 150+ resources, explore the AI Knowledge Center with its AI Unlocked course, and master new skills through expert-led webinars.

Preparation is the key to success. Start today!

Summary

Delivered via PeopleCert's Canvas LMS for a seamless learning experience

Multimedia approach with short videos and audio narration to reinforce learning

Engaging screen-led activities (drag and drop, MCQ, etc.) promote interactive learning.

Quizzes and case studies provide practical application of knowledge.

Text extracts offer in-depth information and depth of understanding.

Balanced content distribution: 30% video, 50% screen-led, 20% text.

Multi-level/adaptive learning to cater to individual needs.

User preferences accommodated: adjustable audio speed, access to transcripts.

Key facts

82%

of Fortune 500 companies use ITIL

30+

years in the market

3 million

certified professionals

54%

More loyal employees

Employees are more loyal to an employer when they are engaged in frequent training and upskilling

What's New in
PRINCE2 7th Edition?

Become a better project manager

• Practice Paper 1

• Practice Paper 2

• Practice Paper 3

Boost your projects' success rate

PRINCE2 increases your project success rates. You will learn how to control project variables, identify risks, and mitigate them, ensuring projects are delivered on time, within scope and budget.

Never stop learning

The world is embracing a culture of continuous learning. With PRINCE2 you can join that revolution, constantly refining project management practices to enhance your skills and achieve even more.

Test

Speak a common language

Effective communication requires a common language, and PRINCE2 provides one. Standardised project management practices help streamline your workflow and leverage the power of collaboration.

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Test 1
Test 2
Test 3

Test 1
Test 2
Test 3

Hardware

Identifying, using and connecting hardware components and devices, including the broad knowledge about different devices that is now necessary to support the remote workforce

Learn more

Operating systems

Install and support Windows OS including command line and client support, system configuration imaging and troubleshooting for Mac OS, Chrome OS, Android and Linux OS

Software troubleshooting

Troubleshoot PC and mobile device issues including common OS, malware and security issues

E-learning

The official training course created by the ITIL framework creators

<a href="http://www.google.com">Fully interactive</a>

At your own pace

From the comfort of your own device

9 hours of online content

Videos with audio naration

Activities and exercises

Case study analysis

Mobile friendly

E-learning

The official training course created by the ITIL framework creators

Fully interactive

At your own pace

From the comfort of your own device

Available in countries across EU

These texts are fully modifiable in HTML. Arrow can also be hidden.

• Grammar and vocabulary are integrated into Listening, Reading, and Writing sections and are not examined separately.

Scoring & Grading

Includes
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Support channels Our expertly trained support team is ready to answer your questions and solve your problems 24/7 available up to 24 hours a day and 7 days a week via contact form, chat or phone.

Direct Communication

Phone

Connect  & Communicate

Contact form

Instant Messaging Hub

Chat

Simple instant messaging

Instant chat

Messenger

E- mail

Send us an email at customerservice@peoplecert.org, and we will respond to you shortly.

Explore a diverse range of certifications designed to enhance your skills and advance your career. Whether you are looking to gain new knowledge in your current field or explore a new industry, PeopleCert provides a structured path to achieving your goals.

A+ can be renewed.

CEUs needed for renewal

Want more details? Learn more about the PeopleCert Continuing Education program.

Discover more

Testimonials Component

Stars Optional

Atilla Kücük

CIO at LEONHARD WEISS GmbH & Co. KG

Efficient Tool Selection

There are many tool vendors on the market. It's great to have a choice, but it makes tool selection more time-consuming. Fortunately, there's a shortcut, and we can save time by using structured information about the manufacturers and the tools from an objective source. We are more than happy to use it.

It was an ok experience!

This can be done in a multitude of ways for example if you are producing a brochure selling Wellington boots then start every paragraph spelling out 'buy our Wellington boots' or better still 'you have no choice but to buy our Wellington boots now get out your cheque book and buy them - NOW!'
Another crafty method is to doctor images in photoshop so that on an innocent picture of a tree for example carved into the bark is a message along the lines of 'U Luv Wellington boots' You get the idea.

It was a great experience!

It was a fun experience!

Another crafty method is to doctor images in photoshop so that on an innocent picture of a tree for example carved into the bark is a message along the lines of 'U Luv Wellington boots' You get the idea.
This can be done in a multitude of ways for example if you are producing a brochure selling Wellington boots then start every paragraph spelling out 'buy our Wellington boots' or better still 'you have no choice but to buy our Wellington boots now get out your cheque book and buy them - NOW!'
This can be done in a multitude of ways for example if you are producing a brochure selling Wellington boots then start every paragraph spelling out 'buy our Wellington boots' or better still 'you have no choice but to buy our Wellington boots now get out your cheque book and buy them - NOW!'

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Privacy Policy

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The arrows are Bullet points

We can also have video, or text without bullets, or image.
The ExamShield platform will provide guidance to the Self-Onboarding process
PeopleCert’s Online Proctor joins the session, validates, and starts your exam
PeopleCert’s expertly trained Online Proctors guide you through the exam process and make sure that your experience is comfortable, secure, and stress-free
Online Proctors will observe you in a non-intrusive way throughout the entire exam time and will be available should you need any help or in case something goes wrong
At PeopleCert, we strive to assist you in every way possible, helping you to concentrate on your examination while we handle the rest

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Implementing ITIL4

Assess Current Practices

xx Carry out an assessment of currentproject managementpractices. Thisassessment will help identify gaps and areas for improvement,laying the foundation for a tailored implementation plan. laying the foundation for a tailored

Understand PRINCE2 7th Edition

xx Carry out an assessment of currentproject management

Training and Certification

xx Carry out an assessment of currentproject management

Understand PRINCE2 7th Edition

Carry out an assessment of current project management Carry out an assessment of current project management Carry out an assessment of current project management

Understand PRINCE2 7th Edition

Carry out an assessment of current project management Carry out an assessment of current project management Carry out an assessment of current project management

Understand PRINCE2 7th Edition

Carry out an assessment of current project management Carry out an assessment of current project management Carry out an assessment of current project management

Exam

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Qualification paths

ITIL 4 Practice manager ITIL 4 Managing professional ITIL 4 Strategic leader ITIL 4 Extension modules

ITIL 4 Practice manager

If you hold a hands-on practical IT role, this is for you. It refines your skills for overseeing and improving specific organizational practices while boosting your capacity to drive enhancements and optimize company procedures.

Το reach the ITIL 4 Practice manager title, you need to take the Create, Deliver and Support module and EITHER any 5 individual practice based certifications OR any one of the pre-bundled practice courses: Monitor, Support and Fulfill, Plan, Implement and Control or Collaborate, Assure and Improve.

Learn More

Start Upskilling

ITIL 4 Managing professional

Holding or aspiring to a mid or senior-level role, this is ideal for you to enhance your expertise in service management and develop the essential skills to run successful IT-enabled products and services.

To be awarded the title of ITIL 4 Managing Professional, you'll need to take the Create, Deliver and Support,
Drive Stakeholder Value, High-Velocity IT, and Direct, Plan and Improve modules.

Learn More

Start Upskilling

ITIL 4 Strategic leader

As an IT manager or executive, this can help you navigate the challenges of the digital era and lead digital transformation effectively, providing you with vital skills and knowledge for successful IT strategy leadership.

The required modules for the title of ITIL 4 Strategic Leader are Digital and IT Strategy and Direct, Plan and Improve.

Learn More

Start Upskilling

ITIL 4 Extension modules

Seeking specialized knowledge and skills or want to gain the skills you need for the challenges of the future?

These modules are for you, especially if you aim to become a subject matter expert in specialist areas related to IT service management.

Learn More

Start Upskilling

Exam Structure

Listening

40 min
Reading

50 min
Writing

50 min
Speaking

15 min

30 questions (parts played twice)

Part 1: Listen to 7 unfinished dialogues & choose the appropriate completion or continuation from the three-option multiple-choice responses

Part 2: Listen to 5 conversations & answer 2 three-option multiple-choice questions for each one

Part 3: Listen to a monologue and fill in 7 gaps in a note, message pad or form with no more than 3 words each time

Part 4: Listen to a group discussion/debate & answer 6 three-option, follow-up multiple-choice questions

50 questions (parts played twice)

Part 1: Listen to 7 unfinished dialogues & choose the appropriate completion or continuation from the three-option multiple-choice responses

Part 2: Listen to 5 conversations & answer 2 three-option multiple-choice questions for each one

Part 3: Listen to a monologue and fill in 7 gaps in a note, message pad or form with no more than 3 words each time

Part 4: Listen to a group discussion/debate & answer 6 three-option, follow-up multiple-choice questions

595 questions (parts played twice)

Part 1: Listen to 7 unfinished dialogues & choose the appropriate completion or continuation from the three-option multiple-choice responses

Part 2: Listen to 5 conversations & answer 2 three-option multiple-choice questions for each one

Part 3: Listen to a monologue and fill in 7 gaps in a note, message pad or form with no more than 3 words each time

Part 4: Listen to a group discussion/debate & answer 6 three-option, follow-up multiple-choice questions

40 questions (parts played twice)

Part 1: Listen to 7 unfinished dialogues & choose the appropriate completion or continuation from the three-option multiple-choice responses

Part 2: Listen to 5 conversations & answer 2 three-option multiple-choice questions for each one

Part 3: Listen to a monologue and fill in 7 gaps in a note, message pad or form with no more than 3 words each time

Part 4: Listen to a group discussion/debate & answer 6 three-option, follow-up multiple-choice questions

First Name

Last Name

Company Name

Job Title

Company Size

Country

Primary ITIL Interest

Implementation Timeframe

Corporate Email Address

Phone (Optional)

I consent to being contacted to receive further information regarding ITIL.

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Name

Last Name

Company

Company Size

Industry

Job Title

Country

Preferred way of being contacted:

Phone

Here for now goes a sitecore form.

Driving Transformationat Scale

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Driving Transformation
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