This ITIL 4 module provides professionals with practical, vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology integrate with and support broader business strategy.

ITIL 4 Specialist: Sustainability in Digital & IT explores how service organizations may address sustainability challenges in relation to their digital and IT strategies, tactics, and operations; focusing on ITIL’s Service Value Chain and ITIL practices.

ITIL 4 Foundation is the entry level to ITIL 4 and equips candidates with a basic understanding of the ITIL framework.

The ITIL® 4 Leader: Digital and IT Strategy (DITS) module provides guidance on how strategy should impact the design, delivery, and support of services throughout the service value chain of an organisation.

CDS provides guidance on the cultural and team management aspects of product and service management, and an overview of the various tools and technologies that support service management.

DPI provides guidance on aligning product and service management with today’s business requirements and embedding continual improvement into an organization’s culture at every level.

DSV covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners and focuses on the conversion of demand into value.

HVIT focuses on the characteristics of high velocity organizations and demonstrates how ITIL’s operating model, principles and operational practices can be used for digital delivery, from optimization to radical transformation.

A straight forward transition path to ITIL 4 Managing Professional for candidates who hold ITIL v3 Expert or a minimum of 17 credits from ITIL v3 qualifications.

ITIL Foundation is suitable for anyone who requires a basic understanding of the ITIL framework and how it enhances IT service management.

Get practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives.

Get the guidance that enables you to design, develop, and implement a service provider strategy that aligns to the organisational strategy.

Get the guidance that enables you to design services that meet the needs of the organisation or programme.

Learn how to plan and manage the move into initial operation for the new or revised resources created during the Service Strategy and Service Design stages of the ITIL Service Lifecycle.

Acquire critical knowledge to effectively sustain and maintain the products and services developed or implemented during the service strategy, design and transition phases of the IT Service Lifecycle.

Learn best practices to be able to identify opportunities for improvement in each stage of the ITIL lifecycle.

Learn how to apply SOA practices to enable portfolio, service level, service catalogue, demand, supplier and financial management.

Learn how to apply RCV practices to enable the successful planning, testing and implementation of new services that meet the organisation’s or users’ needs.

Learn how to implement the ITIL processes that will enable you to deliver reliable support services to customers.

Learn how deliver new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics to meet user needs.

Achieve the ITIL® Expert level certification and demonstrate knowledge of the ITIL® Scheme in its entirety.