This ITIL 4 module provides professionals with practical, vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology integrate with and support broader business strategy.
ITIL 4 Specialist: Sustainability in Digital & IT explores how service organizations may address sustainability challenges in relation to their digital and IT strategies, tactics, and operations; focusing on ITIL’s Service Value Chain and ITIL practices.
The ITIL® 4 Leader: Digital and IT Strategy (DITS) module provides guidance on how strategy should impact the design, delivery, and support of services throughout the service value chain of an organisation.
CDS provides guidance on the cultural and team management aspects of product and service management, and an overview of the various tools and technologies that support service management.
HVIT focuses on the characteristics of high velocity organizations and demonstrates how ITIL’s operating model, principles and operational practices can be used for digital delivery, from optimization to radical transformation.
Acquire critical knowledge to effectively sustain and maintain the products and services developed or implemented during the service strategy, design and transition phases of the IT Service Lifecycle.
Learn how deliver new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics to meet user needs.