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IT Governance & Service Management ITIL
ITIL
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ITIL is the most widely accepted approach to IT Service Management (ITSM) in the world.
Certifications in ITIL 4
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ITIL 4 How to Implement
Specifically designed for ITSM tool vendors, it provides practical recommendations on how to scope, plan, manage and evaluate an ITSM implementation, collaborating with customers throughout the process.
Skills
  • bullet-pointDesign
  • bullet-pointManagement
  • bullet-pointProgramming
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ITIL 4 Practitioner: Change Enablement
Skills
  • bullet-pointChange
  • bullet-pointContinual improvement
  • bullet-pointAI and Automation
Price
from
US$280.00
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ITIL 4 Practitioner: Continual Improvement
Skills
  • bullet-pointStrategy
  • bullet-pointContinual improvement
  • bullet-pointAI and Automation
Price
from
US$280.00
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ITIL 4 Practitioner: Deployment Management
Learn how to move new or changed hardware, software, documentation, processes, or any other component to live environments, and how to deploy components to other environments for testing or staging.
Skills
  • bullet-pointService Design
  • bullet-pointChange
  • bullet-pointAI and Automation
Price
from
US$280.00
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ITIL 4 Practitioner: Incident Management
Skills
  • bullet-pointService Operation
  • bullet-pointChange
  • bullet-pointProblem management
Price
from
US$280.00
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ITIL 4 Practitioner: Information Security Management
The purpose of this module is to provide best practice guidance on how to protect the information needed by an organisation to conduct its business.
Skills
  • bullet-pointStrategy
  • bullet-pointGovernance
  • bullet-pointAI and Automation
Price
from
US$280.00
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ITIL 4 Practitioner: IT Asset Management
Skills
  • bullet-pointDigital transformation
  • bullet-pointContinual improvement
  • bullet-pointAI and Automation
Price
from
US$280.00
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ITIL 4 Practitioner: Monitoring and Event Management
Skills
  • bullet-pointService Operation
  • bullet-pointChange
  • bullet-pointProblem management
Price
from
US$280.00
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ITIL 4 Practitioner: Problem Management
Skills
  • bullet-pointService Design
  • bullet-pointProblem management
  • bullet-pointAI and Automation
Price
from
US$280.00
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ITIL 4 Practitioner: Relationship Management
Skills
  • bullet-pointService Operation
  • bullet-pointChange
  • bullet-pointRelationship management
Price
from
US$280.00
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ITIL 4 Practitioner: Release Management
Learn best practices for making new and changed services available for use, in line with your organisation's policies and any agreements between the organisation and its service consumers.
Skills
  • bullet-pointService Design
  • bullet-pointChange
  • bullet-pointAI and Automation
Price
from
US$280.00
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ITIL 4 Practitioner: Service Configuration Management
Learn to provide accurate and reliable information about the configuration of services and configuration support items when and where it is needed.
Skills
  • bullet-pointService Operation
  • bullet-pointChange
  • bullet-pointRelationship management
Price
from
US$280.00
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ITIL 4 Practitioner: Service Desk
Learn how to improve user and customer experience, as well as the overall success of your service relationships.
Skills
  • bullet-pointService Operation
  • bullet-pointCustomer Service
  • bullet-pointContinual improvement
Price
from
US$280.00
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ITIL 4 Practitioner: Service level Management
Skills
  • bullet-pointChange
  • bullet-pointContinual improvement
  • bullet-pointRelationship management
Price
from
US$280.00
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ITIL 4 Practitioner: Service Request Management
Learn to deliver an agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.
Skills
  • bullet-pointService Operation
  • bullet-pointCustomer Service
  • bullet-pointAI and Automation
Price
from
US$280.00
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ITIL 4 Practitioner: Supplier Management
Skills
  • bullet-pointService Design
  • bullet-pointContinual improvement
  • bullet-pointRelationship management
Price
from
US$280.00
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ITIL 4 Sales Professional
Specifically designed for ITSM tool vendors, it provides a basic knowledge of the key ITIL concepts, with a strong focus on the marketing and sales of ITIL-based solutions.
Skills
  • bullet-pointDesign
  • bullet-pointManagement
  • bullet-pointProgramming
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ITIL 4 Specialist: Acquiring & Managing Cloud Services
Skills
  • bullet-pointService Design
  • bullet-pointDigital transformation
  • bullet-pointGovernance
Price
from
US$865.00
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ITIL 4 Specialist: Business Relationship Management
Skills
  • bullet-pointChange
  • bullet-pointCustomer Service
  • bullet-pointRelationship management
Price
from
US$865.00
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ITIL 4 Specialist: Collaborate, Assure and Improve
Skills
  • bullet-pointStrategy
  • bullet-pointGovernance
  • bullet-pointRelationship management
Price
from
US$839.00
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ITIL 4 Specialist: IT Asset Management
Skills
  • bullet-pointService Operation
  • bullet-pointGovernance
  • bullet-pointAI and Automation
Price
from
US$865.00
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ITIL 4 Specialist: Monitor, Support and Fulfil
Skills
  • bullet-pointStrategy
  • bullet-pointCustomer Service
  • bullet-pointProblem management
Price
from
US$839.00
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ITIL 4 Specialist: Plan Implement and Control
Skills
  • bullet-pointChange
  • bullet-pointGovernance
  • bullet-pointRelationship management
Price
from
US$839.00
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ITIL 4 Specialist: Sustainability in Digital and IT
Skills
  • bullet-pointStrategy
  • bullet-pointGovernance
  • bullet-pointContinual improvement
Price
from
US$865.00
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ITIL 4 Leader: Digital & IT Strategy
Skills
  • bullet-pointStrategy
  • bullet-pointService Operation
  • bullet-pointDigital transformation
Price
from
US$839.00
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ITIL 4 Specialist: Create, Deliver and Support
Skills
  • bullet-pointStrategy
  • bullet-pointContinual improvement
  • bullet-pointProblem management
Price
from
US$839.00
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ITIL 4 Strategist: Direct, Plan and Improve
Learn to optimise workflows, manage organisational change and align business and IT strategies, while promoting collaboration and continuous improvement.
Skills
  • bullet-pointStrategy
  • bullet-pointChange
  • bullet-pointGovernance
Price
from
US$839.00
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ITIL 4 Specialist: Drive Stakeholder Value
Skills
  • bullet-pointService Operation
  • bullet-pointCustomer Service
  • bullet-pointRelationship management
Price
from
US$839.00
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ITIL 4 Specialist: High-Velocity IT
Skills
  • bullet-pointStrategy
  • bullet-pointService Design
  • bullet-pointDigital transformation
Price
from
US$839.00
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